Bad Customer Service

After accepting my +-R950 I receive my vehicle licence without a Disc. only to be told they forgot to inform me that I had another vehicle that need registration before my current disc could print. so, they will have to change me another amount to reprint my licence disc. wow. If only i read the reviews before using your services. how does one forget to inform your paying customer, but they could quickly send me a reminder to pay the outstanding amount. Plus, which registered business uses a gmail account... just asking