Non responsive

I am writing to urgently request a copy of my contractual agreement with Telkom. Despite numerous calls to your customer service, I have not yet received the document that outlines the device I have taken and the amount I agreed to pay.

This information is critical as my phone was recently ******, and my insurance company requires these contractual details to process my claim. The delay in receiving this document is causing significant inconvenience and stress.

I would appreciate your prompt assistance in providing the necessary documentation. Please let me know if there are any additional steps I need to take to expedite this process.

Thank you for your attention to this matter.