S
Selldirect
Claimed Business
S
Performance(last 12 months):
0Trustindex Rating
#2Ranked In Other
46h 46mReply Time
0 NPSUnlikely
Replied to 33% of negative reviews
Reply time on negative reviews: 46 hours 46 min
TrustIndex
0
Ranking
#2
in Other
Avg Reply
46h 46m
NPS Score
0
Recommended: Unlikely
Replied to 33% of negative reviews
Reply time on negative reviews: 46 hours 46 min
Review Distribution
1|3 Reviews
May '25 - Apr '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Frequently Asked Questions About Selldirect
Selldirect has a TrustIndex of 0 out of 10 on Hellopeter, based on 3 reviews in the last 12 months. They reply to 33% of negative reviews, typically within 46 hours 46 min. Hellopeter has tracked Selldirect across 953 total reviews. How is the TrustIndex calculated? →
Recent reviews (3)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceDM
Desray M
1 reviews | Active since Jan 2020
27 Jan 2026, 10:17
STAY AWAY FROM SELL DIRECT - BAD BAD BAD BAD
I was basically HARASSED every day by Selldirect of upgrading my Simcard with Telkom. After my Upgrade was done I now discovered that my Contract has been changed by the Consultant and I was not informed. Previously my SIM contract was where I could by the convenience of my own home buy Data and then billed to my Account of the current month. NOW, I have to go to a shop to buy my Data and No, I never buy Data on any APP. So I have contacted Selldirect but NOW every one ACTS stupid there. Suddenly the recording must be listened to before they will change anything on my Account. It puts me in a difficulty situation before an outcome will be given in only 7 days. I NEED THIS CONTRACT TO BE CANCELLED. STUPID CONSULTANTS THAT READS FROM A LETTER TO CLIENTS AND when you ask something they cannot help you or will escalate and get back to you.
Helpful (0)
|Replies (0)DM
Desray M
1 reviews | Active since Jan 2020
27 Jan 2026, 10:17
STAY AWAY FROM SELL DIRECT - BAD BAD BAD BAD
I was basically HARASSED every day by Selldirect of upgrading my Simcard with Telkom. After my Upgrade was done I now discovered that my Contract has been changed by the Consultant and I was not informed. Previously my SIM contract was where I could by the convenience of my own home buy Data and then billed to my Account of the current month. NOW, I have to go to a shop to buy my Data and No, I never buy Data on any APP. So I have contacted Selldirect but NOW every one ACTS stupid there. Suddenly the recording must be listened to before they will change anything on my Account. It puts me in a difficulty situation before an outcome will be given in only 7 days. I NEED THIS CONTRACT TO BE CANCELLED. STUPID CONSULTANTS THAT READS FROM A LETTER TO CLIENTS AND when you ask something they cannot help you or will escalate and get back to you.
0
Replies (0)NZ
Ntombi Z
1 reviews | Active since Jan 2020
14 Jun 2025, 15:03
Telkom accout complaint
I made a call with the intentions of upgrading my contract with Telkom , because data was not sufficient for my personal needs. A lady assisted me from selldirect , Telkom told me it was selldirect online agent . The agent created another account instead of upgrading my existing account and she told me I’ll receive a new simcard to rica and I can discard the old one . Now Telkom wants me to pay a cancellation fee for a second account created faulty by the online agent apparently from sellsdirect as “they say “. Now I’m paying for 2 accounts unknowingly I just found out 4 days ago because I had complained about high monthly installment. I’m very frustrated and they put all the blame on me I’m disappointed with Telkom customer service. Kindly assist with this matter because it very inconvenient for me financially
Helpful (0)
|Replies (0)NZ
Ntombi Z
1 reviews | Active since Jan 2020
14 Jun 2025, 15:03
Telkom accout complaint
I made a call with the intentions of upgrading my contract with Telkom , because data was not sufficient for my personal needs. A lady assisted me from selldirect , Telkom told me it was selldirect online agent . The agent created another account instead of upgrading my existing account and she told me I’ll receive a new simcard to rica and I can discard the old one . Now Telkom wants me to pay a cancellation fee for a second account created faulty by the online agent apparently from sellsdirect as “they say “. Now I’m paying for 2 accounts unknowingly I just found out 4 days ago because I had complained about high monthly installment. I’m very frustrated and they put all the blame on me I’m disappointed with Telkom customer service. Kindly assist with this matter because it very inconvenient for me financially
0
Replies (0)SS
Shade S
1 reviews | Active since Jan 2020
2 May 2025, 12:13
SellDiect / Telkom
My debit order was a few days late. I was sent a payment link and made payment now tell me why you debited? And when contacted I was told that they cannot refund and will be loaded as a credit. Why send payment link if you are not going to acknowledge it and still debit
Helpful (0)
|Replies (0)SS
Shade S
1 reviews | Active since Jan 2020
2 May 2025, 12:13
SellDiect / Telkom
My debit order was a few days late. I was sent a payment link and made payment now tell me why you debited? And when contacted I was told that they cannot refund and will be loaded as a credit. Why send payment link if you are not going to acknowledge it and still debit
0
Replies (0)NM
Ntombizonke M
1 reviews | Active since Jan 2020
5 Dec 2024, 07:56
Non responsive
I am writing to urgently request a copy of my contractual agreement with Telkom. Despite numerous calls to your customer service, I have not yet received the document that outlines the device I have taken and the amount I agreed to pay. This information is critical as my phone was recently ******, and my insurance company requires these contractual details to process my claim. The delay in receiving this document is causing significant inconvenience and stress. I would appreciate your prompt assistance in providing the necessary documentation. Please let me know if there are any additional steps I need to take to expedite this process. Thank you for your attention to this matter.
Helpful (0)
|Replies (0)NM
Ntombizonke M
1 reviews | Active since Jan 2020
5 Dec 2024, 07:56
Non responsive
I am writing to urgently request a copy of my contractual agreement with Telkom. Despite numerous calls to your customer service, I have not yet received the document that outlines the device I have taken and the amount I agreed to pay. This information is critical as my phone was recently ******, and my insurance company requires these contractual details to process my claim. The delay in receiving this document is causing significant inconvenience and stress. I would appreciate your prompt assistance in providing the necessary documentation. Please let me know if there are any additional steps I need to take to expedite this process. Thank you for your attention to this matter.
0
Replies (0)SP
Sylvia P
1 reviews | Active since Jan 2020
22 Aug 2024, 15:30
Telkom billing department
I make an contract with Telkom for a wifi but nothing buy deceiving service provider now I'm calling them to cancel a contact that was taken up only in February 2024 was a telemarketing I regret that decision I was with Vodacom but was not a **** like telkom did with me money money they just take as the please and you log a query they never attend, I have been up and down I'm really dossapoited with their billing department.
Helpful (0)
|Replies (0)SP
Sylvia P
1 reviews | Active since Jan 2020
22 Aug 2024, 15:30
Telkom billing department
I make an contract with Telkom for a wifi but nothing buy deceiving service provider now I'm calling them to cancel a contact that was taken up only in February 2024 was a telemarketing I regret that decision I was with Vodacom but was not a **** like telkom did with me money money they just take as the please and you log a query they never attend, I have been up and down I'm really dossapoited with their billing department.
0
Replies (0)CF
Craig F
1 reviews | Active since Jan 2020
20 Aug 2024, 11:12
Amazing service
It has been a long time since I have reviewed a company for various reasons however the service and level of commitment, I have received from Taseem needs to be documented. Well done Tasneem, it is only a pleasure working with you. In my experience social media is been used to complain and never compliment as much as we should.
Helpful (0)
|Replies (0)CF
Craig F
1 reviews | Active since Jan 2020
20 Aug 2024, 11:12
Amazing service
It has been a long time since I have reviewed a company for various reasons however the service and level of commitment, I have received from Taseem needs to be documented. Well done Tasneem, it is only a pleasure working with you. In my experience social media is been used to complain and never compliment as much as we should.
0
Replies (0)SP
Sylvia P
1 reviews | Active since Jan 2020
16 Jul 2024, 07:09
Bad service and debit orders
I had a bad experience with Telkom as a new client to them I have a Wifi that was sold only in February by Telemarketing but it's been bad experience ever I called visited their branch in bloemfontein but no service at all, I open case with them Ref no 79496236. I'm really disappointed in their service they debit rediculars amount while debit was scheduled for 20 for R535 than R1623. 19 gone on the 16 yhoo guys please don't go to telkom it's bad service provider and their consultants ask me even my friends and family don't even collegue no to telkom.
Helpful (0)
|Replies (0)SP
Sylvia P
1 reviews | Active since Jan 2020
16 Jul 2024, 07:09
Bad service and debit orders
I had a bad experience with Telkom as a new client to them I have a Wifi that was sold only in February by Telemarketing but it's been bad experience ever I called visited their branch in bloemfontein but no service at all, I open case with them Ref no 79496236. I'm really disappointed in their service they debit rediculars amount while debit was scheduled for 20 for R535 than R1623. 19 gone on the 16 yhoo guys please don't go to telkom it's bad service provider and their consultants ask me even my friends and family don't even collegue no to telkom.
0
Replies (0)NP
Naomi P
1 reviews | Active since Jan 2020
15 Jul 2024, 13:43
Unfairly suspended router
I did renew my contract with telkom I think April,I was promised that I will receive my package in 2 to 3 days but that was never happened instead after 2 weeks waiting for package wrong package was delivered I waited again for 2 another weeks and no one called to inform me how far, I'm the one who was calling everytime, then I decided to cancel the contract but complains department called they apologize and my new contract was credited With R1380, for me not to cancel the contract the lady did explain to me how is this 1380 going to work meaning I'll have a break of 4 to five months break, I called again customer service service I didn't get any help, I send e mail only after 2 weeks when I get do follow up someone called and firstly I ask about May I was debited 2x R245 and R259 I send email end of May but no response I decided to reverse 245 because I have some debit orders to run to my account and according to me I have one account with telkom and to my surprise my old account I was paying R209 why R245 and R259 and also I thought maybe 1380 is not for consecutive months, I got too many stories from customers service. The last feed back that I received was I was credited 1380 but it was for that incorrect package that was send back but that was not the explanation that I received the time I want to cancel the contract, I called today as I wanted to pay that R245 becouse now I was told that the query is closed and I have to pay R245, now I was told I owe telkom R705 how I don't know. After I renew so many times now the is so many stories and my router is suspended because of my old account, I was told that unfortunately they can't find the recording so I have to pay that R245
Helpful (0)
|Replies (0)NP
Naomi P
1 reviews | Active since Jan 2020
15 Jul 2024, 13:43
Unfairly suspended router
I did renew my contract with telkom I think April,I was promised that I will receive my package in 2 to 3 days but that was never happened instead after 2 weeks waiting for package wrong package was delivered I waited again for 2 another weeks and no one called to inform me how far, I'm the one who was calling everytime, then I decided to cancel the contract but complains department called they apologize and my new contract was credited With R1380, for me not to cancel the contract the lady did explain to me how is this 1380 going to work meaning I'll have a break of 4 to five months break, I called again customer service service I didn't get any help, I send e mail only after 2 weeks when I get do follow up someone called and firstly I ask about May I was debited 2x R245 and R259 I send email end of May but no response I decided to reverse 245 because I have some debit orders to run to my account and according to me I have one account with telkom and to my surprise my old account I was paying R209 why R245 and R259 and also I thought maybe 1380 is not for consecutive months, I got too many stories from customers service. The last feed back that I received was I was credited 1380 but it was for that incorrect package that was send back but that was not the explanation that I received the time I want to cancel the contract, I called today as I wanted to pay that R245 becouse now I was told that the query is closed and I have to pay R245, now I was told I owe telkom R705 how I don't know. After I renew so many times now the is so many stories and my router is suspended because of my old account, I was told that unfortunately they can't find the recording so I have to pay that R245
0
Replies (0)