***PLEASE DO NOT MAKE USE OF SENATLA PANELBEATERS***

I am very disgusted in the service and workmanship of this *********** establishment located at 170 Charlotte Maxeke Street in Pretoria West. I was involved in an accident on 08 January 2024, my car was towed later that week to the panel beater after all formalities with Assessors and Insurance, on the 11th January. After much anticipation and waiting for my vehicle, I was called on 15th February advising me that my car is ready. I went to collect, and the car was not ready, however, I still took the car as I had no means of transport any longer. The 30 day courtesy car from insurance has expired and I had to give the car back and the panel beaters were not willing to provide me with a vehicle as they mentioned it was not their fault. They were ordering **** parts and non-genuine VW parts that was not working and did not fit, etc. First the water bottle was leaking, all electronics were not working as expected. Upon driving my vehicle, reaching home, I picked up much more faults, the spray job was not up to standard as the colors do not match, yet all were parts were sprayed together. They then arranged to collect my car the following Monday but then came on Tuesday the 20th of February.

I am not getting any feedback and updates from the owner or MD Winny and her team and when I do, it is either half the story or some other story to keep the car there longer. The last update i received was that my car is now at VW, after they have been sending my car to alternate providers other than VW.

I do not understand how this car was released to me without a thorough quality check ensuring that everything is 100%

I have now paid 2 months car installments for a car that I do not have and this is really unfair to me as a consumer, paying for everything necessary but not getting results and regular updates. My broker also cannot seem to get anything out of them and also requested for this establishment to be removed from their list of approved Panel Beaters.

I demand answers and RESULTS