Ivan DM Price 4406305050085

Sentinel Pension Fund – Inhumane Treatment of a Grieving Family

I am lodging this formal complaint regarding the handling of my late father’s pension benefit and the unacceptable treatment my family has received from Sentinel Pension Fund.

Deceased Member: IDM Price (ID: 440630505****) Date of Death: 16 September 2025 Beneficiary: His wife (my mother), who has been the ONLY listed pension beneficiary for 57 years.

Following my father’s passing, Sentinel required a full claim pack including ID documents and marriage certificate. This was submitted as instructed. I waited until 9 October 2025 to follow up.

During that call, I was disconnected three times after introducing myself and completing the security checks. Despite being told someone would return my call, no one did.

When I finally managed to get through, I was informed certain documents did not have dates. We immediately corrected this and resubmitted everything. I called again three days later and was told the documents had been received, but I must wait an additional 10 days before calling again.

Upon calling back today, I was informed the claim is now “with the administrators” and that processing could take up to four months.

This is beyond unacceptable.

My mother has lost her husband and her only source of financial security. She now faces the reality of having no income for months. No food, no electricity, no basic means of survival — while Sentinel delays and shifts responsibility from one department to another.

There has been no empathy, no urgency, and no accountability from the consultants or the fund as a whole. Communication is poor, timelines keep changing, and families are left in limbo during the most vulnerable time of their lives.

After 57 years of loyalty, contributions and trust, this is not just poor service — it is a complete failure of duty of care to a bereaved spouse.

Sentinel must understand that these are not just “cases” or “claims” — these are real people who depend on this money to survive.

I strongly urge Sentinel management to urgently intervene, review this claim, and take immediate steps to ensure my mother receives the benefit she is rightfully entitled to without further delay.