Did you inform them that this vehicle need an inspection because it is damaged?Did you inform them that this vehicle need an inspection because it is damaged? Misinformation Regarding Insurance Coverage for Damages on Purchased

Dear I hope this email finds you well. I am writing to address a concerning issue that has arisen regarding the damages on the vehicle( MAZDA CX3-2018) I recently purchased from SENTRACOR LADYSMITH FORD on the 14th of March 2024. During the sales process, I was assured by one of the representatives by the name of Mahomed that the damages present on the vehicle would be covered by insurance and promptly repaired after three months. Based on this information, I proceeded with the purchase under the belief that the necessary repairs would be addressed through the insurance coverage. However, after further inquiry and consultation with my insurance provider, I have been informed that the damages in question are not covered under my insurance policy. This discrepancy in information has left me in a challenging position, as I now face unexpected expenses to repair the damages that were initially promised to be covered. I am deeply disappointed by this misinformation provided by the SENTRACOR LADYSMITH FORD dealership, as it has led to a significant inconvenience and financial burden on my part. As a customer, I trusted the representatives to provide accurate and reliable information regarding the condition of the vehicle and the extent of insurance coverage available. I believe your guidance and assistance could be invaluable in helping me navigate this situation effectively. Specifically, I am seeking advice on how to compel the dealership to honour their obligations and undertake the necessary repairs on the vehicle. Additionally, any insights or strategies you can provide to expedite the resolution of this matter would be greatly appreciated. I understand that you may have a busy schedule, but I kindly request your prompt attention to this matter given its urgency and the impact it has on my safety and well-being. Thank you in advance for your assistance and support. I look forward to hearing from you soon. I am available at 072 222 8861 or elizabethmaseko11@gmail.com to further discuss this issue and explore potential solutions.