SL
Sentracor Ladysmith
Unclaimed Business
SL
Sentracor Ladysmith
Unclaimed Business
1 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
Ranked In Automotive
#44NPS Score
-100Unlikely
Ranking
#44
in Automotive
NPS Score
-100
Recommended: Unlikely
Review Distribution
1|1 Reviews
Jun '25 - May '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Recent reviews (1)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceMM
Musawenkosi M
1 reviews | Active since Jan 2020
14 Sept 2025, 11:23
Complaint
Worst service ever long wait to get a service,untidy,unfriendy staff bought a ford ecosport on August 11 2025 the next day it was broken down on the vehicle purchase i paid a deposit when I requested to cancel the deal they agree but refusing to refund my deposit if you want problems **** cars visit ford sentracor you’ll cry I feel like they are ****mers under the big company ford
Helpful (0)
|Replies (0)MM
Musawenkosi M
1 reviews | Active since Jan 2020
14 Sept 2025, 11:23
Complaint
Worst service ever long wait to get a service,untidy,unfriendy staff bought a ford ecosport on August 11 2025 the next day it was broken down on the vehicle purchase i paid a deposit when I requested to cancel the deal they agree but refusing to refund my deposit if you want problems **** cars visit ford sentracor you’ll cry I feel like they are ****mers under the big company ford
0
Replies (0)MM
Mthunzi M
1 reviews | Active since Jan 2020
23 Apr 2025, 12:58
Unhappy client.
Hi my name is Mthunzi Mazibuko ID no 8103205859089, cell number 0716850768 my problem is I bought a car, BAIC X55 from Sentracor in Ladysmith, the problem is that it doesn't have a trunk COVER and the things in the trunk are visible to everyone, I went back to ask about it and they told me that it is sold separately, the thing that confuses me is that since I started buying cars I have never heard of that thing. What shocked me the most was that they said it costs R3150, I really don't understand this.
Helpful (0)
|Replies (0)MM
Mthunzi M
1 reviews | Active since Jan 2020
23 Apr 2025, 12:58
Unhappy client.
Hi my name is Mthunzi Mazibuko ID no 8103205859089, cell number 0716850768 my problem is I bought a car, BAIC X55 from Sentracor in Ladysmith, the problem is that it doesn't have a trunk COVER and the things in the trunk are visible to everyone, I went back to ask about it and they told me that it is sold separately, the thing that confuses me is that since I started buying cars I have never heard of that thing. What shocked me the most was that they said it costs R3150, I really don't understand this.
0
Replies (0)IA
AS
Ahmed S
1 reviews | Active since Jan 2020
4 Jul 2024, 12:56
Excellent dealership
I purchased my Ford Figo, which was second-hand with 20,000 kms on it, from Sentracor Ladysmith back in 2014, and I couldn't be happier with my decision. Over the years, I have not encountered any issues with my car, which is a testament to its quality and reliability. The service at Sentracor Ladysmith is consistently excellent. Every visit has been a smooth and pleasant experience, thanks to their professional and efficient staff. The management team is particularly friendly and always goes the extra mile to ensure customer satisfaction. I highly recommend Sentracor Ladysmith to anyone looking for a reliable Ford dealership. Their commitment to quality service and customer care is truly commendable.
Helpful (0)
|Replies (0)AS
Ahmed S
1 reviews | Active since Jan 2020
4 Jul 2024, 12:56
Excellent dealership
I purchased my Ford Figo, which was second-hand with 20,000 kms on it, from Sentracor Ladysmith back in 2014, and I couldn't be happier with my decision. Over the years, I have not encountered any issues with my car, which is a testament to its quality and reliability. The service at Sentracor Ladysmith is consistently excellent. Every visit has been a smooth and pleasant experience, thanks to their professional and efficient staff. The management team is particularly friendly and always goes the extra mile to ensure customer satisfaction. I highly recommend Sentracor Ladysmith to anyone looking for a reliable Ford dealership. Their commitment to quality service and customer care is truly commendable.
0
Replies (0)TK
Thembi K
1 reviews | Active since Jan 2020
25 Jun 2024, 19:12
Forced Sale and Misrepresentation
Review for Sentracor BAIC Ladysmith I am writing to express my severe dissatisfaction with Sentracor BAIC Ladysmith, Sabena Motors (Pty) Ltd. On May 11, 2024, I purchased a new 2024 BAIC X55 1.5T Dynamic from this dealership. The entire process was ***** with misrepresentation and deceit. Before the agreement, I received a call from the salesman, who informed me that I qualified to buy a new vehicle since I was nearly done paying for my current Mazda CX5. He assured me that I could continue paying the same instalment amount if I traded in my Mazda CX5 for a new 2024 BAIC X55 1.5T Dynamic. Despite my initial hesitation and intention to purchase the latest Mazda CX5, I was persuaded to consider the BAIC due to my budget constraints. I requested time to think about the offer and consult with my family, but the salesman insisted on collecting my personal information to prepare the deal. The next day, I was pressured into visiting the dealership to finalize the agreement, despite expressing that I was not ready. Upon my arrival, I was told that I could leave with the new car that day if I traded in my Mazda CX5. When I inquired about the trade-in value and the new instalment amount, I was assured that the instalment would remain the same and that the trade-in value would be reflected in the contract. However, after signing the contract, I discovered that the instalment amount was higher than agreed upon. I was told this was due to the color of the vehicle I chose, a detail that was never communicated to me prior. Moreover, the vehicle I received was defective. The engine failed to start the next day, and the car had interior stains and non-matching seats, indicating it had been used. Despite my numerous attempts to cancel the agreement and return the car, the dealership has refused to honor my request. Instead, they have made minimal efforts to rectify the issues, such as changing the battery and cleaning the car, but the problems persist. On June 18, 2024, We visited the dealership to demand they rectify the issue. Instead, the salesman's supervisor dismissed us and called security to remove us from the premises. We screamed until other managers came down to listen to us. During a subsequent meeting with the manager, the resigned salesman who handled my case was called to attest to the allegations of misrepresentation. His version supported our claims. The manager questioned the salesman about allowing such misrepresentations, to which he responded that his line manager was aware of everything that transpired. The manager remarked that it was good the salesman was no longer employed there because he would have been dismissed that day. The manager then offered to resolve the issue by suggesting I settle the BAIC car and apply for a new finance deal for the Mazda CX5 that I traded in. This offer was not helpful to my situation and did not address my problems, as I would have to repurchase my old car at the current rate, even though I had only three instalments left to complete the payment. I have repeatedly demanded that Sentracor BAIC Ladysmith cancel the deal and return my Mazda CX5, but they continue to refuse. This situation has caused me significant distress and financial loss. I am calling upon all relevant stakeholders to intervene and protect me from this ongoing injustice. I urge consumer protection agencies and legal authorities to take action against Sentracor BAIC Ladysmith to prevent them from further exploiting customers through misrepresentation and ********* practices.
Helpful (0)
|Replies (0)TK
Thembi K
1 reviews | Active since Jan 2020
25 Jun 2024, 19:12
Forced Sale and Misrepresentation
Review for Sentracor BAIC Ladysmith I am writing to express my severe dissatisfaction with Sentracor BAIC Ladysmith, Sabena Motors (Pty) Ltd. On May 11, 2024, I purchased a new 2024 BAIC X55 1.5T Dynamic from this dealership. The entire process was ***** with misrepresentation and deceit. Before the agreement, I received a call from the salesman, who informed me that I qualified to buy a new vehicle since I was nearly done paying for my current Mazda CX5. He assured me that I could continue paying the same instalment amount if I traded in my Mazda CX5 for a new 2024 BAIC X55 1.5T Dynamic. Despite my initial hesitation and intention to purchase the latest Mazda CX5, I was persuaded to consider the BAIC due to my budget constraints. I requested time to think about the offer and consult with my family, but the salesman insisted on collecting my personal information to prepare the deal. The next day, I was pressured into visiting the dealership to finalize the agreement, despite expressing that I was not ready. Upon my arrival, I was told that I could leave with the new car that day if I traded in my Mazda CX5. When I inquired about the trade-in value and the new instalment amount, I was assured that the instalment would remain the same and that the trade-in value would be reflected in the contract. However, after signing the contract, I discovered that the instalment amount was higher than agreed upon. I was told this was due to the color of the vehicle I chose, a detail that was never communicated to me prior. Moreover, the vehicle I received was defective. The engine failed to start the next day, and the car had interior stains and non-matching seats, indicating it had been used. Despite my numerous attempts to cancel the agreement and return the car, the dealership has refused to honor my request. Instead, they have made minimal efforts to rectify the issues, such as changing the battery and cleaning the car, but the problems persist. On June 18, 2024, We visited the dealership to demand they rectify the issue. Instead, the salesman's supervisor dismissed us and called security to remove us from the premises. We screamed until other managers came down to listen to us. During a subsequent meeting with the manager, the resigned salesman who handled my case was called to attest to the allegations of misrepresentation. His version supported our claims. The manager questioned the salesman about allowing such misrepresentations, to which he responded that his line manager was aware of everything that transpired. The manager remarked that it was good the salesman was no longer employed there because he would have been dismissed that day. The manager then offered to resolve the issue by suggesting I settle the BAIC car and apply for a new finance deal for the Mazda CX5 that I traded in. This offer was not helpful to my situation and did not address my problems, as I would have to repurchase my old car at the current rate, even though I had only three instalments left to complete the payment. I have repeatedly demanded that Sentracor BAIC Ladysmith cancel the deal and return my Mazda CX5, but they continue to refuse. This situation has caused me significant distress and financial loss. I am calling upon all relevant stakeholders to intervene and protect me from this ongoing injustice. I urge consumer protection agencies and legal authorities to take action against Sentracor BAIC Ladysmith to prevent them from further exploiting customers through misrepresentation and ********* practices.
0
Replies (0)EM
Elizabeth M
1 reviews | Active since Jan 2020
12 Apr 2024, 09:22
Did you inform them that this vehicle need an inspection because it is damaged?Did you inform them that this vehicle need an inspection because it is damaged? Misinformation Regarding Insurance Coverage for Damages on Purchased
Dear I hope this email finds you well. I am writing to address a concerning issue that has arisen regarding the damages on the vehicle( MAZDA CX3-2018) I recently purchased from SENTRACOR LADYSMITH FORD on the 14th of March 2024. During the sales process, I was assured by one of the representatives by the name of Mahomed that the damages present on the vehicle would be covered by insurance and promptly repaired after three months. Based on this information, I proceeded with the purchase under the belief that the necessary repairs would be addressed through the insurance coverage. However, after further inquiry and consultation with my insurance provider, I have been informed that the damages in question are not covered under my insurance policy. This discrepancy in information has left me in a challenging position, as I now face unexpected expenses to repair the damages that were initially promised to be covered. I am deeply disappointed by this misinformation provided by the SENTRACOR LADYSMITH FORD dealership, as it has led to a significant inconvenience and financial burden on my part. As a customer, I trusted the representatives to provide accurate and reliable information regarding the condition of the vehicle and the extent of insurance coverage available. I believe your guidance and assistance could be invaluable in helping me navigate this situation effectively. Specifically, I am seeking advice on how to compel the dealership to honour their obligations and undertake the necessary repairs on the vehicle. Additionally, any insights or strategies you can provide to expedite the resolution of this matter would be greatly appreciated. I understand that you may have a busy schedule, but I kindly request your prompt attention to this matter given its urgency and the impact it has on my safety and well-being. Thank you in advance for your assistance and support. I look forward to hearing from you soon. I am available at 072 222 8861 or elizabethmaseko11@gmail.com to further discuss this issue and explore potential solutions.
Helpful (0)
|Replies (0)EM
Elizabeth M
1 reviews | Active since Jan 2020
12 Apr 2024, 09:22
Did you inform them that this vehicle need an inspection because it is damaged?Did you inform them that this vehicle need an inspection because it is damaged? Misinformation Regarding Insurance Coverage for Damages on Purchased
Dear I hope this email finds you well. I am writing to address a concerning issue that has arisen regarding the damages on the vehicle( MAZDA CX3-2018) I recently purchased from SENTRACOR LADYSMITH FORD on the 14th of March 2024. During the sales process, I was assured by one of the representatives by the name of Mahomed that the damages present on the vehicle would be covered by insurance and promptly repaired after three months. Based on this information, I proceeded with the purchase under the belief that the necessary repairs would be addressed through the insurance coverage. However, after further inquiry and consultation with my insurance provider, I have been informed that the damages in question are not covered under my insurance policy. This discrepancy in information has left me in a challenging position, as I now face unexpected expenses to repair the damages that were initially promised to be covered. I am deeply disappointed by this misinformation provided by the SENTRACOR LADYSMITH FORD dealership, as it has led to a significant inconvenience and financial burden on my part. As a customer, I trusted the representatives to provide accurate and reliable information regarding the condition of the vehicle and the extent of insurance coverage available. I believe your guidance and assistance could be invaluable in helping me navigate this situation effectively. Specifically, I am seeking advice on how to compel the dealership to honour their obligations and undertake the necessary repairs on the vehicle. Additionally, any insights or strategies you can provide to expedite the resolution of this matter would be greatly appreciated. I understand that you may have a busy schedule, but I kindly request your prompt attention to this matter given its urgency and the impact it has on my safety and well-being. Thank you in advance for your assistance and support. I look forward to hearing from you soon. I am available at 072 222 8861 or elizabethmaseko11@gmail.com to further discuss this issue and explore potential solutions.
0
Replies (0)EM
Elizabeth M
1 reviews | Active since Jan 2020
8 Apr 2024, 16:26
Urgent: Misinformation Regarding Insurance Coverage for Damages on Purchased
Dear I hope this email finds you well. I am writing to address a concerning issue that has arisen regarding the damages on the vehicle( MAZDA CX3-2018) I recently purchased from SENTRACOR LADYSMITH FORD on the 14th of March 2024. During the sales process, I was assured by one of the representatives by the name of Mahomed that the damages present on the vehicle would be covered by insurance and promptly repaired after three months. Based on this information, I proceeded with the purchase under the belief that the necessary repairs would be addressed through the insurance coverage. However, after further inquiry and consultation with my insurance provider, I have been informed that the damages in question are not covered under my insurance policy. This discrepancy in information has left me in a challenging position, as I now face unexpected expenses to repair the damages that were initially promised to be covered. I am deeply disappointed by this misinformation provided by the SENTRACOR LADYSMITH FORD dealership, as it has led to a significant inconvenience and financial burden on my part. As a customer, I trusted the representatives to provide accurate and reliable information regarding the condition of the vehicle and the extent of insurance coverage available. I believe your guidance and assistance could be invaluable in helping me navigate this situation effectively. Specifically, I am seeking advice on how to compel the dealership to honour their obligations and undertake the necessary repairs on the vehicle. Additionally, any insights or strategies you can provide to expedite the resolution of this matter would be greatly appreciated. I understand that you may have a busy schedule, but I kindly request your prompt attention to this matter given its urgency and the impact it has on my safety and well-being. Thank you in advance for your assistance and support. I look forward to hearing from you soon. I am available at 072 222 8861 or elizabethmaseko11@gmail.com to further discuss this issue and explore potential solutions.
Helpful (0)
|Replies (0)EM
Elizabeth M
1 reviews | Active since Jan 2020
8 Apr 2024, 16:26
Urgent: Misinformation Regarding Insurance Coverage for Damages on Purchased
Dear I hope this email finds you well. I am writing to address a concerning issue that has arisen regarding the damages on the vehicle( MAZDA CX3-2018) I recently purchased from SENTRACOR LADYSMITH FORD on the 14th of March 2024. During the sales process, I was assured by one of the representatives by the name of Mahomed that the damages present on the vehicle would be covered by insurance and promptly repaired after three months. Based on this information, I proceeded with the purchase under the belief that the necessary repairs would be addressed through the insurance coverage. However, after further inquiry and consultation with my insurance provider, I have been informed that the damages in question are not covered under my insurance policy. This discrepancy in information has left me in a challenging position, as I now face unexpected expenses to repair the damages that were initially promised to be covered. I am deeply disappointed by this misinformation provided by the SENTRACOR LADYSMITH FORD dealership, as it has led to a significant inconvenience and financial burden on my part. As a customer, I trusted the representatives to provide accurate and reliable information regarding the condition of the vehicle and the extent of insurance coverage available. I believe your guidance and assistance could be invaluable in helping me navigate this situation effectively. Specifically, I am seeking advice on how to compel the dealership to honour their obligations and undertake the necessary repairs on the vehicle. Additionally, any insights or strategies you can provide to expedite the resolution of this matter would be greatly appreciated. I understand that you may have a busy schedule, but I kindly request your prompt attention to this matter given its urgency and the impact it has on my safety and well-being. Thank you in advance for your assistance and support. I look forward to hearing from you soon. I am available at 072 222 8861 or elizabethmaseko11@gmail.com to further discuss this issue and explore potential solutions.
0
Replies (0)KK
Karabelo K
1 reviews | Active since Jan 2020
21 Sept 2023, 07:40
Bad service
The service there is soooo soooo poor,everytime I take my car for service I always get a hustle,or is it racial issue I don't know but it's a moer se service.Today was even worse worst part I pay my motorplan monthly but they tell me Budget cnt pick the car up.
Helpful (0)
|Replies (0)KK
Karabelo K
1 reviews | Active since Jan 2020
21 Sept 2023, 07:40
Bad service
The service there is soooo soooo poor,everytime I take my car for service I always get a hustle,or is it racial issue I don't know but it's a moer se service.Today was even worse worst part I pay my motorplan monthly but they tell me Budget cnt pick the car up.
0
Replies (0)