TK
Thembi K
Active since Aug 2022
7
Reviews
0
Industries
Reviews
7 reviews13 months ago
Unprofessional, Non responsive and no action
I have had a pending refund from December 17 2024,Makro has made me log a return two times for an item that they collected a month later,It is now like I am everyday begging for them to refund me,Makro is grossly unproffessional in handling after sales support and responses, I have been in this dire situation for months now it is not even funny. They will fill your inbox with many senseless apologies which are ultimately manipulations cause NOTHING comes after that, Been waiting for my refund from December ,truly devastating Refund [#4793491],MAK8502405.
58 replies
13 months ago
Makro's Negligence towards customers is gross
Makro has been ignoring me and the last communication in February promised that I should get my refund which has been owing for over three months now, The item was collected no defects but the refund is not coming through and it is tiring having to follow up because they don't even attend to makro care emails, I really don't see why they have that mailbox it serves no purpose at all .As a customer they have lost me in all platforms ,I can never even recommend my family members to do business with Makro.
53 replies
14 months ago
MAK8502405 REFUND
MAK8502405 after my first review I got a response advising me that I will be paid and that was two weeks ago and NOTHING has been done, I enquired of the direct timelines but I never got a response nor the money ,MAKRO's online service is extremely poor and not for the faint hearted. Trust Makro to give you Palpitations on their dead refund process.
53 replies
14 months ago
Terrible Service on Online Platform
The service at online platform is beyond terrible ,I logged a return scheduled for 17 December 2024 and the item was only collected on the 14th of January 2025, I was informed after numerous enquiries that the refund will take 14 Days and it has been the whole month with no notification, no response and no clear timelines ,This compromises the integrity of Makro and it is very tiring on a customer's end, This makes me despise Makro.
53 replies
22 months ago
Forced Sale and Misrepresentation
Review for Sentracor BAIC Ladysmith I am writing to express my severe dissatisfaction with Sentracor BAIC Ladysmith, Sabena Motors (Pty) Ltd. On May 11, 2024, I purchased a new 2024 BAIC X55 1.5T Dynamic from this dealership. The entire process was ***** with misrepresentation and deceit. Before the agreement, I received a call from the salesman, who informed me that I qualified to buy a new vehicle since I was nearly done paying for my current Mazda CX5. He assured me that I could continue paying the same instalment amount if I traded in my Mazda CX5 for a new 2024 BAIC X55 1.5T Dynamic. Despite my initial hesitation and intention to purchase the latest Mazda CX5, I was persuaded to consider the BAIC due to my budget constraints. I requested time to think about the offer and consult with my family, but the salesman insisted on collecting my personal information to prepare the deal. The next day, I was pressured into visiting the dealership to finalize the agreement, despite expressing that I was not ready. Upon my arrival, I was told that I could leave with the new car that day if I traded in my Mazda CX5. When I inquired about the trade-in value and the new instalment amount, I was assured that the instalment would remain the same and that the trade-in value would be reflected in the contract. However, after signing the contract, I discovered that the instalment amount was higher than agreed upon. I was told this was due to the color of the vehicle I chose, a detail that was never communicated to me prior. Moreover, the vehicle I received was defective. The engine failed to start the next day, and the car had interior stains and non-matching seats, indicating it had been used. Despite my numerous attempts to cancel the agreement and return the car, the dealership has refused to honor my request. Instead, they have made minimal efforts to rectify the issues, such as changing the battery and cleaning the car, but the problems persist. On June 18, 2024, We visited the dealership to demand they rectify the issue. Instead, the salesman's supervisor dismissed us and called security to remove us from the premises. We screamed until other managers came down to listen to us. During a subsequent meeting with the manager, the resigned salesman who handled my case was called to attest to the allegations of misrepresentation. His version supported our claims. The manager questioned the salesman about allowing such misrepresentations, to which he responded that his line manager was aware of everything that transpired. The manager remarked that it was good the salesman was no longer employed there because he would have been dismissed that day. The manager then offered to resolve the issue by suggesting I settle the BAIC car and apply for a new finance deal for the Mazda CX5 that I traded in. This offer was not helpful to my situation and did not address my problems, as I would have to repurchase my old car at the current rate, even though I had only three instalments left to complete the payment. I have repeatedly demanded that Sentracor BAIC Ladysmith cancel the deal and return my Mazda CX5, but they continue to refuse. This situation has caused me significant distress and financial loss. I am calling upon all relevant stakeholders to intervene and protect me from this ongoing injustice. I urge consumer protection agencies and legal authorities to take action against Sentracor BAIC Ladysmith to prevent them from further exploiting customers through misrepresentation and ********* practices.
0 replies
45 months ago
Simangele was helpi...
Simangele was helping me and her service was excellent
134 replies
Review Distribution
5 Star
1 (14.285714285714286%)
4 Star
1 (14.285714285714286%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
5 (71.42857142857143%)