Aluminium Glass DOOR

Not meeting clients expectations. I Asked for a aluminium glass Door , got the door and a frame(which i did not ask for) and door and frame was the size i needed for my Door only. DOES not want to refund me. R6K Down the drain. Will most defenitely never use them again. No where on any terms and conditions or quotation was there stated that the door comes standard with a frame. And even if the frame is there , why was the door inside of the frame not the size which i asked for and PAID for ? Unbelievable and cant take accountability.