Serengeti in Dullstroom

Unpleasant Stay at Serengeti in Dullstroom

It is with sad regret that our stay was made very uncomfortable at Serengeti in Dullstroom - We wanted to break away for 4 days for peace and quiet but clients are not valued at all at Serengeti. We received a whats up during our stay to inform us that an assessor is coming by at 11h00 on the Saturday to evaluate the unit we stayed in which we agreed to that is was fine. After waiting for the assessor in the unit despite us having a lunch appointment with some friends at the Highlands Golf Estate we received another message to tell us that the assessor was running late and was only going to come by any time between 11h00 to 13h30 .. As we were told that we have the only key to the unit upon our arrival we whats'up back and mentioned that we had a lunch appointment but that we will be back in time and that we will inform them . Upon cutting our lunch short to be accommodating we arrived back at 13h04 only to discover that the unit was visited already, windows and doors were left open- Not being happy with it as our 2 Tea cup doggies were left in the unit we expressed our unhappiness about it only to receive a whats up back informing us that if we are unhappy about it we can send an e mail to springvalley@wilkens.co.za . This was followed up with a very obnoxious and rude telephone call by the owners which was beyond belief to the extend that we cut our stay short and left the same day . When we left i contacted the owner back to inform them that we left the keys in the door and the gate key at the entrance gate informing her that we were so disappointed only to be told that it is okay not all visitors are always happy and that she frankly does not care as they always only receive good ratings from visitors - I responded back to say no good review will be received from us only to be threatened then by her that if we do that they will list us so that no other accommodation will ever consider us again - This certainly did not abode well with us hence my review , the owners certainly have no idea on the ABC of hospitality ethics , were rude and obnoxious despite the unreasonable expectation of paying visitors to accommodate them , why was the assessor not arranged for another time not to inconvenience us and then to threaten us after expressing our unhappiness with it , the place is certainly not pet friendly at all and it is no wonder Serengeti is up for sale , we were utterly disgusted to say the least !