Shadeg Shade Sails
Claimed Business
Shadeg Shade Sails
Claimed Business
1 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#5
in Home Services
NPS Score
-100
Recommended: Unlikely
Review Distribution
1|1 Reviews
Jun '25 - May '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Frequently Asked Questions About Shadeg Shade Sails
Shadeg Shade Sails has a TrustIndex of 0 out of 10 on Hellopeter, based on 1 reviews in the last 12 months. Hellopeter has tracked Shadeg Shade Sails across 13 total reviews. How is the TrustIndex calculated? →
Recent reviews (1)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceA
Achmad
1 reviews | Active since Jan 2020
4 Nov 2025, 12:20
Sad Shadeg Shade netting
Had a horrible experience dealing with this company. In the beginning, they are very responsive, eager for your business. once the payment has been made, they literally drop off the face of the planet. When i was eventually able to take delivery of my shade net, i was surprised by the quality of the workmanship. When i was installing the item, i realised that the size was also incorrect and when I tried calling and messaging them, there was no response. messages were read but no responses. I had to buy additional items just so i could install and still use the item. I always try to support local and small businesses as far as possible, but this company definitely does not deserve this benefit.
Helpful (0)
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Achmad
1 reviews | Active since Jan 2020
4 Nov 2025, 12:20
Sad Shadeg Shade netting
Had a horrible experience dealing with this company. In the beginning, they are very responsive, eager for your business. once the payment has been made, they literally drop off the face of the planet. When i was eventually able to take delivery of my shade net, i was surprised by the quality of the workmanship. When i was installing the item, i realised that the size was also incorrect and when I tried calling and messaging them, there was no response. messages were read but no responses. I had to buy additional items just so i could install and still use the item. I always try to support local and small businesses as far as possible, but this company definitely does not deserve this benefit.
0
Replies (0)FG
Franz G
1 reviews | Active since Jan 2020
15 Jul 2024, 08:44
Shadeg Sail
After more than a month of waiting and horrible customer service, I received the shade I ordered today. The quality of the shade is shocking and not at all as shown on the website in the photos. There is no support on the corners and the stitching is already falling out and I have not even taken the product entirely out of the random taped plastic bag it comes in (horrible packaging).
Helpful (0)
|Replies (0)FG
Franz G
1 reviews | Active since Jan 2020
15 Jul 2024, 08:44
Shadeg Sail
After more than a month of waiting and horrible customer service, I received the shade I ordered today. The quality of the shade is shocking and not at all as shown on the website in the photos. There is no support on the corners and the stitching is already falling out and I have not even taken the product entirely out of the random taped plastic bag it comes in (horrible packaging).
0
Replies (0)AA
Anon A
1 reviews | Active since Jan 2020
25 Oct 2023, 05:20
Disgusting quality
Good luck with whatever you buy from them. When we ordered ours, they had the dimensions totally wrong and they had to replace it. It is now less that a year later, and the second corner has ripped out. Probably because it has no steel ring reinforcement like the ones I bought from Builders. Do yourself a favor - spend R100 more and go buy a proper product at Builders, or even the brand name one on Takealot. Shadeg sail we bought didn’t last a year, and it was poorly finished off. Lesson learned
Helpful (0)
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Anon A
1 reviews | Active since Jan 2020
25 Oct 2023, 05:20
Disgusting quality
Good luck with whatever you buy from them. When we ordered ours, they had the dimensions totally wrong and they had to replace it. It is now less that a year later, and the second corner has ripped out. Probably because it has no steel ring reinforcement like the ones I bought from Builders. Do yourself a favor - spend R100 more and go buy a proper product at Builders, or even the brand name one on Takealot. Shadeg sail we bought didn’t last a year, and it was poorly finished off. Lesson learned
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Replies (0)PS
Peet S
1 reviews | Active since Jan 2020
16 Jan 2023, 05:33
Avoid this company at all costs.
Avoid this company. After making sure they (still nameless as they don't show names anywhere i found) had stock of the colour we needed they shipped the wrong colour to our client. Embarrassing for our company but you could say an honest mistake right? Then they don't answer their phone but communicate via whatsapp and email. The worst is they then try to justify that the colour that they sent (dark green) is a shade of the colour that we ordered (mint green) even though they have a colour chart right on their own website that CLEARLY shows the difference! That's the worst response you can have to a legit customer query. We have requested a refund but have heard nothing from them yet. Avoid this company at all costs.
Helpful (0)
|Replies (0)PS
Peet S
1 reviews | Active since Jan 2020
16 Jan 2023, 05:33
Avoid this company at all costs.
Avoid this company. After making sure they (still nameless as they don't show names anywhere i found) had stock of the colour we needed they shipped the wrong colour to our client. Embarrassing for our company but you could say an honest mistake right? Then they don't answer their phone but communicate via whatsapp and email. The worst is they then try to justify that the colour that they sent (dark green) is a shade of the colour that we ordered (mint green) even though they have a colour chart right on their own website that CLEARLY shows the difference! That's the worst response you can have to a legit customer query. We have requested a refund but have heard nothing from them yet. Avoid this company at all costs.
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Replies (0)LP
Lourens P
1 reviews | Active since Jan 2020
24 Nov 2022, 11:58
Pathetic Quality Products
Order #000233270 via Leroy Merlin So I finally received my shade sails yesterday 23 November, almost a month after my initial order only to find out that one of the three sails are made smaller than the other. You can clearly see that the company responsible for the manufacturing "Shadeg Shade Sails" ran out of material to complete the job properly. The last sail has the most horrible seam and is about 400mm shorter on one side. What stingy and unprofessional company's are you dealing with Leroy Merlin? I WILL TAKE MY MONEY BACK NOW, you owe me R6000, thanks for wasting my time! Shadeg Shade Sails must probably think they have monkeys for customers that will accept such horrendous quality workmanship. What a slap in the face!! By the way, your shade sails are supposed to be charcoal, but its rather closer to black. Send a courier to come pick this junk up! I will take my business elsewhere.
Helpful (0)
|Replies (0)LP
Lourens P
1 reviews | Active since Jan 2020
24 Nov 2022, 11:58
Pathetic Quality Products
Order #000233270 via Leroy Merlin So I finally received my shade sails yesterday 23 November, almost a month after my initial order only to find out that one of the three sails are made smaller than the other. You can clearly see that the company responsible for the manufacturing "Shadeg Shade Sails" ran out of material to complete the job properly. The last sail has the most horrible seam and is about 400mm shorter on one side. What stingy and unprofessional company's are you dealing with Leroy Merlin? I WILL TAKE MY MONEY BACK NOW, you owe me R6000, thanks for wasting my time! Shadeg Shade Sails must probably think they have monkeys for customers that will accept such horrendous quality workmanship. What a slap in the face!! By the way, your shade sails are supposed to be charcoal, but its rather closer to black. Send a courier to come pick this junk up! I will take my business elsewhere.
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Replies (0)cA
AA
Anon A
1 reviews | Active since Jan 2020
1 Oct 2022, 06:06
I will NEVER buy from this company again.
There is absolutely nothing that I would recommend about this company. I paid for a sail; it was delivered - but it was completely the wrong size. Took them another week to let me know that I must send the incorrect sail back to them “at my convenience” (and cost, I presume. Wouldn't know, they don't bother responding to me) for them to resize it. This after I have stressed to them that I need this sail urgently for my wedding. I am still waiting for feedback from them regarding a refund, as I am now sitting with a useless sail. They just don’t bother responding. DO NOT use this company - their customer service (and obviously their attention to detail and overall willingness to provide a decent product) is zero. If you're in the market for a shade sail, do yourself a favour and buy one of the ready-made, big name ones at Builders. I know that this company also supplies to certain other retailers, but I will most certainly make an effort to avoid them when I do now go and buy a shade sail. Pay a few rands more for a sail that you can actually use.
Helpful (0)
|Replies (0)AA
Anon A
1 reviews | Active since Jan 2020
1 Oct 2022, 06:06
I will NEVER buy from this company again.
There is absolutely nothing that I would recommend about this company. I paid for a sail; it was delivered - but it was completely the wrong size. Took them another week to let me know that I must send the incorrect sail back to them “at my convenience” (and cost, I presume. Wouldn't know, they don't bother responding to me) for them to resize it. This after I have stressed to them that I need this sail urgently for my wedding. I am still waiting for feedback from them regarding a refund, as I am now sitting with a useless sail. They just don’t bother responding. DO NOT use this company - their customer service (and obviously their attention to detail and overall willingness to provide a decent product) is zero. If you're in the market for a shade sail, do yourself a favour and buy one of the ready-made, big name ones at Builders. I know that this company also supplies to certain other retailers, but I will most certainly make an effort to avoid them when I do now go and buy a shade sail. Pay a few rands more for a sail that you can actually use.
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Replies (0)