Don't trouble yourself using this school.

Don't trouble yourself using this school.

They have absolutely no respect for the customer's time and the communication is awful. On the day of my first lesson nobody showed up, despite our 10:30am arrangement. After calling the school, I was told that they would come at 1:30pm. The first lesson was okay—it was instructed by Florence. Florence is also the rude lady mentioned in other reviews, she is the person of contact for the school who is clearly unorganised and not honest about her availability from the beginning. Although I paid for 5 lessons, I've still only had 1 lesson as she either does not respond or she lies and says she will come but when it's time, she does not show up. I understand that small businesses may sometimes struggle and so I've been giving her the benefit of the doubt, I have consistently communicated the times that I am available and have asked her to let me know in advance if she will not make it. Yet she still fails to communicate and is an extremely impatient and aggressive teacher. Their car is also dirty, full of plastic bags and empty drink cups from fast food restaurants.

Even when I first contacted the school to ask if they offer lessons in my area, incase it may be a bit far, she said yes like it was no problem. Then when it was time to pay she suddenly said she won't drive here if I'm only paying per lesson and not bulk lessons. The reason I wanted to pay per lesson at the start was to see if the school was suitable for me, and in the end her behaviour is exactly what I wanted to avoid.

She now refuses to refund my money.