Incorrect Policy and Delayed Service 10Days+ NO FEEDBACK

i have a Discovery Vehicle Insurance policy. 400****399. this was Done with Shared Value Broker i have an approved claim. (vehicle booked in for repair 15 August) when trying to book car hire it was not available. i Called on 6th August to be told that my 1st policy had lapsed and it had been reinstated however this time excluded car hire. i hence requested for why this was done as well as the call recording. i was informed that they need to get this from their Broker Shared Value. i followed up on the 8th August and was informed they are still busy getting the recordings and info but can see that i initially had car hire on my 1st policy they are not sure why it was removed. still no returned calls or feedback so i followed up on 10th August, without much join and still waiting. i call again on the 12 August and another consultant asks me to please let them call me back they are still waiting for feedback. on the 13th August Once again after No feedback i called again and asked to speak to a manager. i was put to a Team leader who tried to assisted but once again shifted accountability back to the Broker. i had to mention that i as their customer is going to be stranded without a vehicle in a few day as they still have Not resolved the matter over a week now. i for the first time received the Brokers details and contacted them directly myself. keeping in mind that they captured the incorrect address and contact number as well on my policy. i spoke to Melo who was helpful and understood the urgency, she immediately put me through to a Supervisor Karabo. i once again explained my whole situation and that my vehicle is booked for its repair. he took my details acknowledged the urgency and promised to call back. i had to follow up once again on the 14th August. to be informed by Karabo that they have still not received the recordings and are busy with their IT trying to retrieve and transcript. Karabo asked me if i would allow him and Shared Value time to get the info and Postponed my repair to the 18th August. Once again i was promised a call back by Thursday of Friday latest to resolve. low and behold No calls, No resolution No Feedback..... Left Stressed and going to be Stranded come Monday when vehicle in for repairs. After a busy Friday i called in just before 17:00 to get some feedback, guess what, Shared Value closes at 16:00 and closed until Monday.... can you believe this...... So i call Discovery on the Friday the 16th August as well get to an agent and No Manager available, in meeting and cannot assist. was sent an email and was advised a Manager would call me before 13:00 on Saturday 17th August. Once again No Feedback From Discovery insure. so i called on the 18th and no Managers are in to assist. another agent said to me this should have only taken a few days to receive and resolve, this has taken more than 10 days. so he sent me an email and said he would try to assist but could only do so Monday. how is this going to assist me if my vehicle is going into for its delayed repair on Monday.

Clearly they do not have the recording and cannot justify why they removed car hire from my policy without my Authorization Nor Informing me.

I Would Definitely Advise Everyone at this stage to check your policies to ensure you are covered as intended and requested. as you will be left Stranded and out of Pocket!