BG
Byron G
Active since Mar 2016
4
Reviews
0
Industries
Reviews
4 reviews20 months ago
Incorrect Policy and Delayed Service 10Days+ NO FEEDBACK
i have a Discovery Vehicle Insurance policy. 400****399. this was Done with Shared Value Broker i have an approved claim. (vehicle booked in for repair 15 August) when trying to book car hire it was not available. i Called on 6th August to be told that my 1st policy had lapsed and it had been reinstated however this time excluded car hire. i hence requested for why this was done as well as the call recording. i was informed that they need to get this from their Broker Shared Value. i followed up on the 8th August and was informed they are still busy getting the recordings and info but can see that i initially had car hire on my 1st policy they are not sure why it was removed. still no returned calls or feedback so i followed up on 10th August, without much join and still waiting. i call again on the 12 August and another consultant asks me to please let them call me back they are still waiting for feedback. on the 13th August Once again after No feedback i called again and asked to speak to a manager. i was put to a Team leader who tried to assisted but once again shifted accountability back to the Broker. i had to mention that i as their customer is going to be stranded without a vehicle in a few day as they still have Not resolved the matter over a week now. i for the first time received the Brokers details and contacted them directly myself. keeping in mind that they captured the incorrect address and contact number as well on my policy. i spoke to Melo who was helpful and understood the urgency, she immediately put me through to a Supervisor Karabo. i once again explained my whole situation and that my vehicle is booked for its repair. he took my details acknowledged the urgency and promised to call back. i had to follow up once again on the 14th August. to be informed by Karabo that they have still not received the recordings and are busy with their IT trying to retrieve and transcript. Karabo asked me if i would allow him and Shared Value time to get the info and Postponed my repair to the 18th August. Once again i was promised a call back by Thursday of Friday latest to resolve. low and behold No calls, No resolution No Feedback..... Left Stressed and going to be Stranded come Monday when vehicle in for repairs. After a busy Friday i called in just before 17:00 to get some feedback, guess what, Shared Value closes at 16:00 and closed until Monday.... can you believe this...... So i call Discovery on the Friday the 16th August as well get to an agent and No Manager available, in meeting and cannot assist. was sent an email and was advised a Manager would call me before 13:00 on Saturday 17th August. Once again No Feedback From Discovery insure. so i called on the 18th and no Managers are in to assist. another agent said to me this should have only taken a few days to receive and resolve, this has taken more than 10 days. so he sent me an email and said he would try to assist but could only do so Monday. how is this going to assist me if my vehicle is going into for its delayed repair on Monday. Clearly they do not have the recording and cannot justify why they removed car hire from my policy without my Authorization Nor Informing me. I Would Definitely Advise Everyone at this stage to check your policies to ensure you are covered as intended and requested. as you will be left Stranded and out of Pocket!
0 replies
20 months ago
Incorrect Policy and Delayed Service 10days+ NO FEEDBACK
i have a Discovery Vehicle Insurance policy. 400****399. i have an approved claim. (vehicle booked in for repair 15 August) when trying to book car hire it was not available. i Called on 6th August to be told that my 1st policy had lapsed and it had been reinstated however this time excluded car hire. i hence requested for why this was done as well as the call recording. i was informed that they need to get this from their Broker Shared Value. i followed up on the 8th August and was informed they are still busy getting the recordings and info but can see that i initially had car hire on my 1st policy they are not sure why it was removed. still no returned calls or feedback so i followed up on 10th August, without much join and still waiting. i call again on the 12 August and another consultant asks me to please let them call me back they are still waiting for feedback. on the 13th August Once again after No feedback i called again and asked to speak to a manager. i was put to a Team leader who tried to assisted but once again shifted accountability back to the Broker. i had to mention that i as their customer is going to be stranded without a vehicle in a few day as they still have Not resolved the matter over a week now. i for the first time received the Brokers details and contacted them directly myself. i spoke to Melo who was helpful and understood the urgency, she immediately put me through to a Supervisor Karabo. i once again explained my whole situation and that my vehicle is booked for its repair. he took my details acknowledged the urgency and promised to call back. i had to follow up once again on the 14th August. to be informed by Karabo that they have still not received the recordings and are busy with their IT trying to retrieve and transcript. Karabo asked me if i would allow him and Shared Value time to get the info and Postponed my repair to the 18th August. Once again i was promised a call back by Thursday of Friday latest to resolve. low and behold No calls, No resolution No Feedback..... Left Stressed and going to be Stranded come Monday when vehicle in for repairs. After a busy Friday i called in just before 17:00 to get some feedback, guess what, Shared Value closes at 16:00 and closed until Monday.... can you believe this...... So i call Discovery on the Friday the 16th August as well get to an agent and No Manager available, in meeting and cannot assist. was sent an email and was advised a Manager would call me before 13:00 on Saturday 17th August. Once again No Feedback From Discovery insure. so i called on the 18th and no Managers are in to assist. another agent said to me this should have only taken a few days to receive and resolve, this has taken more than 10 days. so he sent me an email and said he would try to assist but could only do so Monday. how is this going to assist me if my vehicle is going into for its delayed repair on Monday. Clearly they do not have the recording and cannot justify why they removed car hire from my policy without my Authorization Nor Informing me. I Would Definitely Advise Everyone at this stage to check your policies to ensure you are covered as intended and requested. as you will be left Stranded and out of Pocket!
106 replies
46 months ago
Nedbank Insurance Worst Dishonest Provider
The Worse Insurance provider out there. I have had Insurance with Nedbank Insurance for the last almost 8 years. I have had 2 incidents with My garage door and motor. the 1st Claim was declined due to the damaged part being wear and tare. I was then fully liable for a replacement motor as no spares where available. the 2nd current Claim number C072210366715. where my wife was in labor and I was leaving to take her to Hospital, I personally Accidentally reversed into my fully operational Garage door resulting in the Garage door being damaged and breaking. this Accidentally damage incident also caused damage to my vehicle roof and antenna that was ripped off. Yet I have Nedbank Insurance agent KUNUPI, calling me to let me know after the assessors feedback and report they are declining the Claim as there is No Visible Accident Damage. I asked for a 2nd assessor to be sent out as I was not present when he did the assessment nor was the vehicle that collided with the garage door. Yet the 1st service provider that was sent out to me to do a quote while I was present clearly acknowledged the damage to the Garage door and my vehicle and took pictures of both as evidence. hence I requested for KUNUPI and Nedbank Insurance to send a 2nd Assessor to make an accurate and correct reassessment. which KUNUPI refused to do. I then Requested to speak to a Manager/ supervisor, which KUNUPI said I will get my team leader "(LERATO) to call back. this was Monday the 11 July 2022. With Nedbank's Pathetic service Obviously no one has called back. I feel so Disgusted and a Victim of Nedbank's Lies, Deceitful and Dishonesty in validating the Claim even though there is undeniable proof. Why are we paying Insurance when the insurance provides just try to decline and avoid covering their client's for the damages and losses.
0 replies
123 months ago
The Worste Service/Lack of Service
have been calling MTN since Yesterday to sort out my contract with them. <br> I have apparently run out of air time on a contract with free minutes. I cannot load any air time vouchers as my bundle does not allow as I am NOT on a top up. <br> Yesterday MMTN system was supposedly down, chatted to an agent and Manager on Duty who Promised to call me back once system up to rectify. <br> This morning I had to call back, spoke to an agent who confirmed that has sorted out and to restart my mobile.<br> I then call back for a second time and the agent tells me to try setting my limit on my mobile. <br> I refused and stated that it must be done while I am on the phone with her as this is long overdue and highly urgent. <br> was placed on hold for 7 further minutes and seems the call was lost/cut. <br> do you think MMTN would call you back......???? NO<br> this has been happening for the last 3 months. last month I did not even utilize my free minutes and my service stated \reached your limit recharge\"?????<br> After being a loyal client for the past 10 to 15 Years!<br> Highly considering a CELL C buy out of this MTN contract that is of NO USE at this point!"
75 replies
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3 Star
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2 Star
1 (25%)
1 Star
3 (75%)