Sheerguard
3.9|19 reviews
PJ
Paulette J
1 reviews | Active since Member
22 Jun 2023, 07:23
Poor performance
45 minutes late for appointment. Then waste my time for 2 hours, promise the world but cannot deliver anything. Cannot even answer question on quote - Option 1 and 2 presented with no explanation. Very disappointing. Unprofessional.
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Replies (53)Sheerguard's replyOfficial
27 Jun 2023, 13:02 Dear Paulette
We understand that it is important for us to acknowledge when a resolution may not be possible despite our best intentions. Based on the information received from the SheerGuard franchisee you were dealing with on this project, we believe it may be best to conclude this case. We genuinely regret any inconvenience caused and understand that this may not be the outcome you desired. We remain committed to providing exceptional customer experiences, and we deeply regret that we have not been able to meet your expectations on this occasion. Should you have any additional concerns or require further assistance in the future, please do not hesitate to contact us. We value your feedback and will strive to improve based on the insights gained from your experience. Thank you for your understanding and the opportunity to serve you. We wish you the best in your future endeavours. Sincerely, SheerGuard Customer Support
We understand that it is important for us to acknowledge when a resolution may not be possible despite our best intentions. Based on the information received from the SheerGuard franchisee you were dealing with on this project, we believe it may be best to conclude this case. We genuinely regret any inconvenience caused and understand that this may not be the outcome you desired. We remain committed to providing exceptional customer experiences, and we deeply regret that we have not been able to meet your expectations on this occasion. Should you have any additional concerns or require further assistance in the future, please do not hesitate to contact us. We value your feedback and will strive to improve based on the insights gained from your experience. Thank you for your understanding and the opportunity to serve you. We wish you the best in your future endeavours. Sincerely, SheerGuard Customer Support
Best regards,
Sheerguard's reply27 Jun 2023, 13:02
Official
Dear Paulette
We understand that it is important for us to acknowledge when a resolution may not be possible despite our best intentions. Based on the information received from the SheerGuard franchisee you were dealing with on this project, we believe it may be best to conclude this case. We genuinely regret any inconvenience caused and understand that this may not be the outcome you desired. We remain committed to providing exceptional customer experiences, and we deeply regret that we have not been able to meet your expectations on this occasion. Should you have any additional concerns or require further assistance in the future, please do not hesitate to contact us. We value your feedback and will strive to improve based on the insights gained from your experience. Thank you for your understanding and the opportunity to serve you. We wish you the best in your future endeavours. Sincerely, SheerGuard Customer Support
We understand that it is important for us to acknowledge when a resolution may not be possible despite our best intentions. Based on the information received from the SheerGuard franchisee you were dealing with on this project, we believe it may be best to conclude this case. We genuinely regret any inconvenience caused and understand that this may not be the outcome you desired. We remain committed to providing exceptional customer experiences, and we deeply regret that we have not been able to meet your expectations on this occasion. Should you have any additional concerns or require further assistance in the future, please do not hesitate to contact us. We value your feedback and will strive to improve based on the insights gained from your experience. Thank you for your understanding and the opportunity to serve you. We wish you the best in your future endeavours. Sincerely, SheerGuard Customer Support
Best regards,