Shelf Life
Claimed Business
Performance(last 12 months):
TrustIndex
0
Ranking
#53
in Retail
NPS Score
0
Recommended: Unlikely
Review Distribution
1|2 Reviews
May '25 - Apr '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Frequently Asked Questions About Shelf Life
Shelf Life has a TrustIndex of 0 out of 10 on Hellopeter, based on 2 reviews in the last 12 months. Hellopeter has tracked Shelf Life across 45 total reviews. How is the TrustIndex calculated? →
Recent reviews (2)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceLD
Lorenzo D
1 reviews | Active since Jan 2020
30 Sept 2025, 13:05
Ignore compliant and poor service.
I purchased a pair of Jordan Flight Club 91 sneakers from this store, and after noticing a manufacturing flaw within 6 months, I lodged a formal complaint. Unfortunately, I received no meaningful feedback or resolution. In terms of the Consumer Protection Act, Section 56, consumers have the right to safe, good quality goods that are durable and free from defects. Whether a flaw is considered “minor” or not, it still constitutes a defect, and the retailer is obliged to offer a repair, replacement, or refund. By failing to respond and address this matter, the store has not only shown poor customer service but is also disregarding the legal obligations set out in the CPA. This is unacceptable for a retailer of this scale and reputation. I cannot recommend this store, as they fail to uphold both customer rights and basic accountability.
Helpful (0)
|Replies (0)LD
Lorenzo D
1 reviews | Active since Jan 2020
30 Sept 2025, 13:05
Ignore compliant and poor service.
I purchased a pair of Jordan Flight Club 91 sneakers from this store, and after noticing a manufacturing flaw within 6 months, I lodged a formal complaint. Unfortunately, I received no meaningful feedback or resolution. In terms of the Consumer Protection Act, Section 56, consumers have the right to safe, good quality goods that are durable and free from defects. Whether a flaw is considered “minor” or not, it still constitutes a defect, and the retailer is obliged to offer a repair, replacement, or refund. By failing to respond and address this matter, the store has not only shown poor customer service but is also disregarding the legal obligations set out in the CPA. This is unacceptable for a retailer of this scale and reputation. I cannot recommend this store, as they fail to uphold both customer rights and basic accountability.
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Replies (0)AB
Anthony B
1 reviews | Active since Jan 2020
24 Jul 2025, 14:13
Pathetic after sales service
Don't bother with there aftersales support. I bought a pair of Jordan 1 lows that are faulty from factory. They offered me a voucher because they did not have my size. im still waiting for the voucher.
Helpful (0)
|Replies (0)AB
Anthony B
1 reviews | Active since Jan 2020
24 Jul 2025, 14:13
Pathetic after sales service
Don't bother with there aftersales support. I bought a pair of Jordan 1 lows that are faulty from factory. They offered me a voucher because they did not have my size. im still waiting for the voucher.
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Replies (0)BF
Bianca F
1 reviews | Active since Jan 2020
10 Feb 2025, 16:36
Great shopping experience
Great shopping experience. Got shoes for a great deal on their website, it included delivery and delivery was made within 2 days of purchasing. The shoes came in a neat box and the shoes were perfect.
Helpful (0)
|Replies (0)BF
Bianca F
1 reviews | Active since Jan 2020
10 Feb 2025, 16:36
Great shopping experience
Great shopping experience. Got shoes for a great deal on their website, it included delivery and delivery was made within 2 days of purchasing. The shoes came in a neat box and the shoes were perfect.
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Replies (0)NH
Neo H
1 reviews | Active since Jan 2020
24 Oct 2024, 07:14
****ty Customer service
I bought sneakers from their online website 3 weeks ago, returned them and asked for a refund, they were quick to fetch their sneakers but I’m still waiting for my refund it’s been close to 2 weeks, they said they will send proof of refund 3 days ago and I’m still waiting. On top of that I have to beg them for updates everyday, no one is saying anything. ****ty customer service.
Helpful (0)
|Replies (0)NH
Neo H
1 reviews | Active since Jan 2020
24 Oct 2024, 07:14
****ty Customer service
I bought sneakers from their online website 3 weeks ago, returned them and asked for a refund, they were quick to fetch their sneakers but I’m still waiting for my refund it’s been close to 2 weeks, they said they will send proof of refund 3 days ago and I’m still waiting. On top of that I have to beg them for updates everyday, no one is saying anything. ****ty customer service.
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Vernon V
1 reviews | Active since Jan 2020
14 Dec 2023, 08:08
Exceptional shopping experience that has left a lasting impression!
I recently purchased a pair of sneakers from ShelfLife, and I can't contain my excitement about the fantastic experience I had with this online retailer. From start to finish, ShelfLife delivered not only a pair of stylish kicks but also an exceptional shopping experience that has left a lasting impression. ShelfLife has not only gained a repeat customer in me but also an enthusiastic advocate. If you're in the market for sneakers and want a reliable, customer-focused experience, look no further than ShelfLife. Their commitment to quality, diverse selection, and top-notch service make them a standout in the world of online sneaker shopping. I can't wait to make my next purchase!
Helpful (0)
|Replies (0)VV
Vernon V
1 reviews | Active since Jan 2020
14 Dec 2023, 08:08
Exceptional shopping experience that has left a lasting impression!
I recently purchased a pair of sneakers from ShelfLife, and I can't contain my excitement about the fantastic experience I had with this online retailer. From start to finish, ShelfLife delivered not only a pair of stylish kicks but also an exceptional shopping experience that has left a lasting impression. ShelfLife has not only gained a repeat customer in me but also an enthusiastic advocate. If you're in the market for sneakers and want a reliable, customer-focused experience, look no further than ShelfLife. Their commitment to quality, diverse selection, and top-notch service make them a standout in the world of online sneaker shopping. I can't wait to make my next purchase!
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Replies (0)IB
Insaaf B
1 reviews | Active since Jan 2020
14 Aug 2023, 20:06
Pathetic customer service
My son made a laybuy in June and collected it the end of July. When he got home he fitted the tekkies and it was too big. I've called the Capetown branch and explained what have transpired (the reason why he never fitted the tekkies) The Store manager (Ash) was very rude and very unhelpful saying he's Staff didn't do anything wrong and just said they will not exchange or do a refund. When I've asked for the Regional manager contact details he said will not give it to me and put the phone down in my ear. Is this how you deal with customers and is this customer services? As long as you have received the R2100 you don't care what happens after?
Helpful (0)
|Replies (0)IB
Insaaf B
1 reviews | Active since Jan 2020
14 Aug 2023, 20:06
Pathetic customer service
My son made a laybuy in June and collected it the end of July. When he got home he fitted the tekkies and it was too big. I've called the Capetown branch and explained what have transpired (the reason why he never fitted the tekkies) The Store manager (Ash) was very rude and very unhelpful saying he's Staff didn't do anything wrong and just said they will not exchange or do a refund. When I've asked for the Regional manager contact details he said will not give it to me and put the phone down in my ear. Is this how you deal with customers and is this customer services? As long as you have received the R2100 you don't care what happens after?
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Replies (0)VA
Vincent A
1 reviews | Active since Jan 2020
9 May 2023, 17:22
Bad service Shelflife
I recently ordered a sweater online from Shelflife, I received an invoice and payment was made whereby money was taken from my account. Shelflife reply back to me after 2 days saying my order is cancelled as they don't have any stock available.
Helpful (0)
|Replies (0)VA
Vincent A
1 reviews | Active since Jan 2020
9 May 2023, 17:22
Bad service Shelflife
I recently ordered a sweater online from Shelflife, I received an invoice and payment was made whereby money was taken from my account. Shelflife reply back to me after 2 days saying my order is cancelled as they don't have any stock available.
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mxol M
1 reviews | Active since Jan 2020
5 Jan 2023, 17:00
Terrible Online Service: SHLC0358722
On the 22nd of December I bought shoes on their online platform. I've called multiple times and was given commitments that my shoes would be received the next day. It has been a week of this now. I'm not sure I will ever receive them but that is the last time I'm buying from them. Their consultants are very smart because they will not give you any commitment on e-mail instead they have now decided to ignore me. Worst is that they will tell you the physical shops have no relationship with the online platform. Irritated does not begin to explain how I feel.
Helpful (0)
|Replies (0)mM
mxol M
1 reviews | Active since Jan 2020
5 Jan 2023, 17:00
Terrible Online Service: SHLC0358722
On the 22nd of December I bought shoes on their online platform. I've called multiple times and was given commitments that my shoes would be received the next day. It has been a week of this now. I'm not sure I will ever receive them but that is the last time I'm buying from them. Their consultants are very smart because they will not give you any commitment on e-mail instead they have now decided to ignore me. Worst is that they will tell you the physical shops have no relationship with the online platform. Irritated does not begin to explain how I feel.
0
Replies (0)