Shell - Fuel contamination

I am extremely disappointed with the service and accountability from Shell Dorp Street, Stellenbosch.

I refuelled at the station on 13 February. On 16 February, my vehicle started experiencing serious mechanical problems. The workshop inspection confirmed fuel contamination. Prior to refuelling, the vehicle had no issues.

Despite this clear timeline, Shell conducted an internal investigation and has now advised that they will not accept liability, stating that no contamination was found at their site. As a customer, I was not involved in any independent fuel testing process, and no transparent evidence has been provided to refute the workshop findings.

This has left me with significant repair costs and no resolution.

I am requesting that Shell re-open this matter, conduct an independent assessment, and take responsibility.

Customers should not be left to carry the financial burden where there is a clear link between refueling and vehicle damage.

I hope this matter can be resolved urgently and fairly.