S&
Shepherd & Freel
Unclaimed Business
S&
Shepherd & Freel
Unclaimed Business
0 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#5
in Real Estate
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
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Anonymous
1 reviews | Active since Jan 2020
12 Mar 2024, 07:04
Shepherd & Freel, rental property not up to standard
I have been renting from this estate agent for over a year now Firstly one of their agents is so rude, slams the door in their tenants faces, when they have a problem and attack's their character personally (her name is Charmaine) Secondly the flatlet I'm renting from them (Estoril court, Porter Ave, Brakpan) is invested with bed bugs, I have never had or delt with bed bugs before I moved in here, I never even knew what they looked like until we moved in here, after I realized what it was I reported it to them swiftly, but they said it was not their problem to get rid of it, they said I have to get rid of the problem at my own cost, I was struggling for months to get rid of it, I still have emotional and physical scars after but they didn't care that I had to go through this mess because they couldn't look after their rental property. After my flat has been livable for a few months after the bed bugs my fellow tenants in the building reported that their flats are now also invested with bed bugs and it's is worse than before, at this moment I'm frantic because just the thought to go through the same thing all over, financially, fiscally and emotionally, I just can't, and Shepherd & Freel just doesn't want to take responsibility for this building and pay for pest control to clean the whole building properly, because if they don't clean the whole building this problem will never ever be over. Thirdly last month we had a weather storm and my whole flat was under water, I did send them videos of the actual damage the same day, some of my personal items was also damaged but they only said, it's a "act of God" they can't be held responsible so don't they have insurance for this kind of problem Then lastly this building is not very safe because there has been complaints of cracks on the second floor going through straight to the first floor, but they choose to ignore the problem
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Anonymous
1 reviews | Active since Jan 2020
12 Mar 2024, 07:04
Shepherd & Freel, rental property not up to standard
I have been renting from this estate agent for over a year now Firstly one of their agents is so rude, slams the door in their tenants faces, when they have a problem and attack's their character personally (her name is Charmaine) Secondly the flatlet I'm renting from them (Estoril court, Porter Ave, Brakpan) is invested with bed bugs, I have never had or delt with bed bugs before I moved in here, I never even knew what they looked like until we moved in here, after I realized what it was I reported it to them swiftly, but they said it was not their problem to get rid of it, they said I have to get rid of the problem at my own cost, I was struggling for months to get rid of it, I still have emotional and physical scars after but they didn't care that I had to go through this mess because they couldn't look after their rental property. After my flat has been livable for a few months after the bed bugs my fellow tenants in the building reported that their flats are now also invested with bed bugs and it's is worse than before, at this moment I'm frantic because just the thought to go through the same thing all over, financially, fiscally and emotionally, I just can't, and Shepherd & Freel just doesn't want to take responsibility for this building and pay for pest control to clean the whole building properly, because if they don't clean the whole building this problem will never ever be over. Thirdly last month we had a weather storm and my whole flat was under water, I did send them videos of the actual damage the same day, some of my personal items was also damaged but they only said, it's a "act of God" they can't be held responsible so don't they have insurance for this kind of problem Then lastly this building is not very safe because there has been complaints of cracks on the second floor going through straight to the first floor, but they choose to ignore the problem
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