Poor service

This message isn’t for norkem park but the fraudulent people in shield express Bramley as they cannot be found on hello Peter. Please norkem park team escalate this to your head office as your fellow colleague are pathetic. On the 18/11/2022 we took the car for valet which cost us R1000 which the car was driving and ignition in good condition. When our son fetch the car that afternoon he was given the key which was forcefully removed on the ignition by their employee as our son is driving this car for the past 8 months, upon arriving at home with my wife approximately @20:00pm he explained the key doesn’t come out, luckily we are in a complex that has cctv cameras and security guards so we explained, on the 19/11/2022 we attended a funeral at rustenburg at 04:00am we left as a risk and couldn’t complain we came back around 18:00pm on the same day and they were closed to lay a complaint. Sunday before church on the 20/11/2022 in the morning around 08:30am we went and spoke to the supervisor Biki who was very helpful since we left the car in his care now he escalated the matter to the manager who is Robert arrogant person which is moving around ignoring us after Biki told him we going to church and we delayed, if Robert was working for me I’ll fire him as no sense of service for customer that why our country is in a mess because people like this. After listening he wanted to blame us with my wife I explained something simple the ignition is less than the valet why would I pay R1000 and the ignition is probably R150 does it make sense? Then he boldly said he’s giving the number for Christo which is the regional manager for me to call on Monday 21/11/2022 I must buzz and he’ll call me back, I explained that I’m on an unlimited Cell C contract I’ll call him. I called christo todya after 9am he started being like a pleasant gentleman but full of nonsense telling about tc’s and c’s I asked him as a client who’s responsibility is it to tell me about their tc’s and c’s it’s their company’s responsibility. He said the would fix my ignition so this message is that anyone going to get their car washed at this reputable brand that 50 years plus arrogant staff don’t rather go to a bp or in the township they are so arrogant they must all be fired