Horrible service from agents and customer service manager for lying to a “customer”.

On 06/05/19, an agent by the name of Shenne called me notifying me of an injury on duty I had (either in 2014 or 2015) and claimed I was going to get a pay-out. On 25/05/19, my bank account was debited for this service that Shield911 provides and which I did not sign up for. I sent an email stating that I did not sign up for this and would like to be removed. I then got a confirmation email from the ‘CASI TEAM’ that my number has been removed from this service, to which it wasn’t. I called the company countless times regarding this but nothing was being done and my account still being debited! On 30/05/19, I was fed up and asked to speak to the manager. I was told that she’s in a meeting and got her email address instead. I emailed Salochini Govender all communications between myself and this company, where I was told my number is removed from this service but was in fact not. Salochini was of little help as well. She over promises and under delivers; says she’s going to contact me telephonically but doesn’t. Lousy for a manager, I feel. I’m so tired of calling after these people to remove me from this unwanted service and this not being done! I also asked Salochini for all my money that they took to be returned to me. She assured me that she’s going to speak to her friend in their accounts department and she will call me back at 16:30 on 05/07/19 (this is how long it took for someone who is a manager to get back to me regarding this). Obviously, no one called me that day. No one called me EVER! It’s just me calling and emailing!!! I got an email from Salochini Govender stating: Hi Charne, Will have these amount verified with accounts at present and advise once the manager has confirmed payment into your account , this may take up to 72 hours to reflect . Kindest Regards

This was on 05/07/19. Today is 30/07/19. I got nothing. No refund, no communication, NOTHING! All I want is for every cent they stole from me to be refunded to my account and to be removed from this service! I would most certainly not recommend this scam of a service!