CD
Charne D
Active since Jul 2019
6
Reviews
0
Industries
Reviews
6 reviews9 months ago
Uber Eats Refuses to Refund Me for Undelivered Food
I placed an order through Uber Eats (Order #[INSERT ORDER NUMBER]) which was never delivered. The driver failed to arrive at my address. I attempted to contact him several times via calls and messages — all were ignored. He later marked the order as delivered and uploaded a blurry, unidentifiable image that does not show any secure location or delivery confirmation. I provided Uber with all relevant information, including security footage showing no delivery was made. Despite this, they continue to deny a refund and have stopped responding to my messages. This is a clear violation of Section 19 of the Consumer Protection Act, which gives consumers the right to receive goods they have paid for, or to be refunded if those goods are not delivered. Uber has failed on both counts. As a result, I have formally lodged a complaint with the National Consumer Commission (NCC) and will escalate to the Consumer Goods and Services Ombud if necessary. I am demanding a full refund for an order that was never fulfilled.
0 replies
38 months ago
Unprofessional, rude and impolite Uber driver
I requested the ride for my mother who was admitted in hospital, to visit me, who was admitted in a different hospital. She was in a hurry to get her things together and forgot the cash in her purse at the hospital she was at. When she got to the hospital where I was admitted, she asked me if I had cash to which I didn’t but I had my card with me. She explained this to the driver, whilst waiting on me to have the nurse remove the drip from my arm so that I could withdraw cash for the driver. My mother came back up to my ward, shaking and in tears because the driver was rude to her, screaming at her and the way he was performing, seemed like he wanted to physically assault her. I understand he was frustrated because we were taking long, due to me having to wait on the nurse to remove my drip. There’s also no reception at the hospital so I couldn’t communicate with the driver or my mother telephonically. I went down to the driver to apologise again, despite the numerous times my mother apologised. I explained to him that I will be withdrawing the cash for the ride and asked him what the fee for his next ride was, which he supposedly had cancelled, because I wanted to pay for that trip as well. He wouldn’t tell me how much the trip fee was. I couldn’t send my mother to the atm with my bank card because she was so shaken up by the harsh and rude behaviour the driver expressed unto her. I’ve never seen my mother cry and physically shake because of how someone spoke/treated her, she’s a strong woman so I imagine the degree in which he was screaming at her must have been intense. I did not appreciate this. The fee on my side showed R129 at the time I booked the trip but I paid him R300 instead. I did not express to the driver how I felt about how he treated my mother because I didn’t want to keep him any longer than we already have. I am extremely appalled and disgusted by the manner in which the driver chose to speak to and treat my mother and for this reason we will NEVER make use of Uber again! I will also be using this as a review on HelloPeter and other social media platforms to make other Uber users aware of how passengers are being treated by Uber drivers. This is truly unacceptable! In addition, when I initially booked the Uber for this trip, the driver that was assigned to the trip verbally communicated with another Uber driver to take this trip so I could not follow the trip. The unprofessionalism started at this point. So right now I’m not certain if the ill-mannered, impolite and disrespectful driver was this driver or not, that’s an investigation that has to be done on your (Uber) side. I do expect feedback in writing (email) and not telephonically, for my records
0 replies
39 months ago
Highly recommend
Just had my first appointment here and loved every bit of my experience with Kim. The service was great, the atmosphere was warm and welcoming, the ambience was very calming and the sessions very informative! I initially went there for one treatment but ended up signing up for more based on their recommendation. I’m very excited to be trying out holistic wellness and based on my experience, would recommend everyone to try it out at Fénix Vida!
132 replies
45 months ago
Refusal to cancel device insurance
I've been trying to cancel my device insurance since May 2022, received confirmation that it was canceled but my account still got debited every month since then. I've emailed Telkom numerous times, I've called the Call Centre numerous times but could not get the proper assistance. Never will I ever again make use of this company for anything!
0 replies
62 months ago
Poor customer service and communication
I ordered sporting items online from the Mr Price app on 21 January 2021. I hadn't received two of the items so I escalated this via WhatsApp to Mr Price, where Berlin Daniels explained to me that they didn't have the items in stock (which I don't understand since I was able to order the items, meaning there was stock at the time at which I placed my order). Berlin also explained to me that a refund would be initiated and should reflect within 5 to 7 working days. This was communicated to me on 11 February via WhatsApp. On 16 February, Berlin sent me an email asking if I would accept a refund voucher. I communicated back via email that I would not like a refund voucher, that I want a cash refund (since I made payment by means of cash and not a voucher). Since then I haven't gotten any correspondence back from Berlin, nor any staff member from Mr Price Sport. I've sent emails every day requesting at least an update regarding this matter but hadn't received ONE response back since 16 February. I would like to know why no one bothered to assist me and why it is that I am not getting my money back. This service is pathetic.
0 replies
82 months ago
Horrible service from agents and customer service manager for lying to a “customer”.
On 06/05/19, an agent by the name of Shenne called me notifying me of an injury on duty I had (either in 2014 or 2015) and claimed I was going to get a pay-out. On 25/05/19, my bank account was debited for this service that Shield911 provides and which I did not sign up for. I sent an email stating that I did not sign up for this and would like to be removed. I then got a confirmation email from the ‘CASI TEAM’ that my number has been removed from this service, to which it wasn’t. I called the company countless times regarding this but nothing was being done and my account still being debited! On 30/05/19, I was fed up and asked to speak to the manager. I was told that she’s in a meeting and got her email address instead. I emailed Salochini Govender all communications between myself and this company, where I was told my number is removed from this service but was in fact not. Salochini was of little help as well. She over promises and under delivers; says she’s going to contact me telephonically but doesn’t. Lousy for a manager, I feel. I’m so tired of calling after these people to remove me from this unwanted service and this not being done! I also asked Salochini for all my money that they took to be returned to me. She assured me that she’s going to speak to her friend in their accounts department and she will call me back at 16:30 on 05/07/19 (this is how long it took for someone who is a manager to get back to me regarding this). Obviously, no one called me that day. No one called me EVER! It’s just me calling and emailing!!! I got an email from Salochini Govender stating: Hi Charne, Will have these amount verified with accounts at present and advise once the manager has confirmed payment into your account , this may take up to 72 hours to reflect . Kindest Regards This was on 05/07/19. Today is 30/07/19. I got nothing. No refund, no communication, NOTHING! All I want is for every cent they stole from me to be refunded to my account and to be removed from this service! I would most certainly not recommend this scam of a service!
0 replies
Review Distribution
5 Star
1 (16.666666666666668%)
4 Star
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3 Star
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2 Star
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1 Star
5 (83.33333333333333%)