Shiny Rock Polished
Claimed Business
Shiny Rock Polished
Claimed Business
27 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, Shiny Rock Polished delivers an overwhelmingly positive customer experience centered on custom ring design and exceptional personal service. Consultants such as Savhanna, Kirsty, Linda, Jade, and others are praised by name for their knowledge, patience, and clear communication throughout the design and manufacturing process. Customers consistently highlight beautiful craftsmanship, on-time delivery, and a stress-free buying journey. One negative experience involved a manufacturing defect, delayed refund, and lack of communication, pointing to an isolated but notable service recovery gap.
Performance(last 12 months):
TrustIndex
0
Ranking
#53
in Retail
NPS Score
50
Recommended: Very Likely
Review Distribution
4.9|27 Reviews
Jun '25 - May '26
5(95.2%)
4(0%)
3(0%)
2(0%)
1(4.8%)
5(95.2%)
4(0%)
3(0%)
2(0%)
1(4.8%)
Frequently Asked Questions About Shiny Rock Polished
Based on recent customer reviews, Shiny Rock Polished delivers an overwhelmingly positive customer experience centered on custom ring design and exceptional personal service. Consultants such as Savhanna, Kirsty, Linda, Jade, and others are praised by name for their knowledge, patience, and clear communication throughout the design and manufacturing process. Customers consistently highlight beautiful craftsmanship, on-time delivery, and a stress-free buying journey. One negative experience involved a manufacturing defect, delayed refund, and lack of communication, pointing to an isolated but notable service recovery gap.
Shiny Rock Polished has a TrustIndex of 0 out of 10 on Hellopeter, based on 27 reviews in the last 12 months. Hellopeter has tracked Shiny Rock Polished across 59 total reviews. How is the TrustIndex calculated? →
Recent reviews (27)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperiencekM
koketso M
1 reviews | Active since Jan 2020
4 Feb 2026, 09:44
Excellent service
I got my lovely ring in 2023. I had to resize it at the time but due to circumstances beyond my control I couldn't get to it. Only got to resize my ring this year. Despite me being out of time and the previous lady who assisted me having since left SRP, they still assisted me with the resizing. To say I got an excellent service is doing them an injustice. The service is out of this world! They also cleaned and Polished my ring after the resizing. Bonus!! I'd definitely recommend Shiny Rock Polished to anyone!!
Helpful (0)
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koketso M
1 reviews | Active since Jan 2020
4 Feb 2026, 09:44
Excellent service
I got my lovely ring in 2023. I had to resize it at the time but due to circumstances beyond my control I couldn't get to it. Only got to resize my ring this year. Despite me being out of time and the previous lady who assisted me having since left SRP, they still assisted me with the resizing. To say I got an excellent service is doing them an injustice. The service is out of this world! They also cleaned and Polished my ring after the resizing. Bonus!! I'd definitely recommend Shiny Rock Polished to anyone!!
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Replies (0)TO
Tam O
1 reviews | Active since Jan 2020
20 Jan 2026, 13:16
Fantastic jeweller, fantastic service
This company is amazing. They helped me to design an engagement ring for my partner, kept me informed every step of the way and got just as excited as me about asking her to marry me. Their service felt personal and I felt they were invested in me as a person. Jade van Heerden was spectacular and provided wise and clear guidance. I cannot fault Shiny Rock Polished. Will definitely use again and will definitely recommend.
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Tam O
1 reviews | Active since Jan 2020
20 Jan 2026, 13:16
Fantastic jeweller, fantastic service
This company is amazing. They helped me to design an engagement ring for my partner, kept me informed every step of the way and got just as excited as me about asking her to marry me. Their service felt personal and I felt they were invested in me as a person. Jade van Heerden was spectacular and provided wise and clear guidance. I cannot fault Shiny Rock Polished. Will definitely use again and will definitely recommend.
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Dylan K
1 reviews | Active since Jan 2020
8 Jan 2026, 18:34
Such an amazing experience! The ring is perfect, and Jade were so helpful throughout the process. Thank you for going the extra mile and for turning my vision into something truly special.
Such an amazing experience! The ring is perfect, and Jade were so helpful throughout the process. Thank you for going the extra mile and for turning my vision into something truly special.
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Dylan K
1 reviews | Active since Jan 2020
8 Jan 2026, 18:34
Such an amazing experience! The ring is perfect, and Jade were so helpful throughout the process. Thank you for going the extra mile and for turning my vision into something truly special.
Such an amazing experience! The ring is perfect, and Jade were so helpful throughout the process. Thank you for going the extra mile and for turning my vision into something truly special.
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HK
Hendrik K
1 reviews | Active since Jan 2020
8 Jan 2026, 08:47
Above and Beyond
Jade and her design team was exceptional in delivering both rings (bride & groom) in a very short space of time. The rings were delivered, exactly to speck and on time. There was a push to ensure we reach the deadline date and Jade made sure this happened. Thank you Jade and your design team for delivering exceptional pieces. We love it and appreciate all your effort.
Helpful (0)
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Hendrik K
1 reviews | Active since Jan 2020
8 Jan 2026, 08:47
Above and Beyond
Jade and her design team was exceptional in delivering both rings (bride & groom) in a very short space of time. The rings were delivered, exactly to speck and on time. There was a push to ensure we reach the deadline date and Jade made sure this happened. Thank you Jade and your design team for delivering exceptional pieces. We love it and appreciate all your effort.
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francois R
1 reviews | Active since Jan 2020
8 Jan 2026, 08:28
Happy Costumer
Very happy, beautifully manufactured rings on time, would place my next order with them in a heart beat
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francois R
1 reviews | Active since Jan 2020
8 Jan 2026, 08:28
Happy Costumer
Very happy, beautifully manufactured rings on time, would place my next order with them in a heart beat
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Jennifer C
1 reviews | Active since Jan 2020
7 Jan 2026, 14:04
Great experience
Jade is AMAZING She understood exactly what I wanted, through chat - I described what I wanted me - she gave me options to fit in my budget - I needed it for Christmas and I didn’t leave much time - she kept me up to date with the production and it arrived a week before expected I have a great experience with her personally as well and understanding what I wanted made She also followed up once I received it Highly recommend - professional - affordable and super friendly
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Jennifer C
1 reviews | Active since Jan 2020
7 Jan 2026, 14:04
Great experience
Jade is AMAZING She understood exactly what I wanted, through chat - I described what I wanted me - she gave me options to fit in my budget - I needed it for Christmas and I didn’t leave much time - she kept me up to date with the production and it arrived a week before expected I have a great experience with her personally as well and understanding what I wanted made She also followed up once I received it Highly recommend - professional - affordable and super friendly
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Alfonso P
1 reviews | Active since Jan 2020
27 Dec 2025, 12:30
Very very bad service from SHINY ROCK POLISHED,NEVER will i recommend them
I bought a ring from them on the 25th of November using my pay just now,only after i made the first payment they said it would take 2 weeks to manufacture the ring...after 2 and a half weeks i emailed them and they said there was a defect on the the ring and they would need to remanufacture it so its another 2 weeks...i said i needed it before christmas and they said they wil refund the payment..so i bought a ring from american swiss to get ingaged on christmas eve...its the 27th december now and no refund and no reply from them,the second payment was suppose to come of but luckily its a account i only use for purchases,so i dont leave money there...but no reply from them of pay just now
Helpful (0)
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Alfonso P
1 reviews | Active since Jan 2020
27 Dec 2025, 12:30
Very very bad service from SHINY ROCK POLISHED,NEVER will i recommend them
I bought a ring from them on the 25th of November using my pay just now,only after i made the first payment they said it would take 2 weeks to manufacture the ring...after 2 and a half weeks i emailed them and they said there was a defect on the the ring and they would need to remanufacture it so its another 2 weeks...i said i needed it before christmas and they said they wil refund the payment..so i bought a ring from american swiss to get ingaged on christmas eve...its the 27th december now and no refund and no reply from them,the second payment was suppose to come of but luckily its a account i only use for purchases,so i dont leave money there...but no reply from them of pay just now
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