URGENT!!!!!!!!! The Owner "NORMAN" of Shoeperama in Jacaranda Centre, Gezina, Pretoria refused to refund me after I took back a pair of shoes for the second time which was broken within the period of one month.

I bought 2 pairs of shoes on the 2nd of September 2017 which one of the pairs broke in the period of +- 1 month and I then went back to return it in order for them to fix it, as I really loved the pair of shoes and I just wanted it to repaired. The shoes then came back from the repair on the 3rd of October and it was still not fixed properly because it broke again that very same day it came back from repairs. The next day I went back to the store with the broken shoe and spoke to one of the sales ladies and she told me that she will talk about this with the big boss and I left the pair of shoes at the store. The same day the store owner came to my workplace and insulted me and said, I quote, "The problem is not with the shoes, it's either you walk skew in order for the glue to come loose or the real problem is your weight". I told him that he does not have the right to insult me like that because I am his client, and the shoes that I bought was close to R400. He refused to exchange or refund me, he told me he will repair it for the last time and that I must not bother him anymore about the shoes. I went to his store and read the code of conduct and it clearly states that shoes can be returned within the period of 6months and it will either be refunded or exchanged. I told him that I read his code of conduct and he told me that he has his own rules. I as client feel that I will not leave this issue unless he refunds me or exchanges my pair of shoes and I expect an apology for the way he spoke to me. I am deeply disappointed in the way he handled the situation and I hate the way he spoke to me and insulted me in front of my colleagues. He was very rude and unprofessional and it is completely unacceptable.

Kind Regards Victoria