PENDING REFUND

I bought the minoxidil foam pack without knowing that a pregnant person shouldn’t be using minoxidil. I then cancelled the order a day later of which they approved and said they’ll cancel and refund only to deliver the items. I then sent them an email asking them to come collect of which they did and apologised for the error on their side, however, I never received my refund. I have been sending countless emails enquiring about it and nothing. They nolonger respond to my emails.