Bad ,worse customer care at Shoprite Bochum

There is a serious bad customer experience at this store.The till operators take their time while the managers are afraid to reprimand them.seemingly they are friends .Its every year ,the whole year .Becaise it’s the only Shoprite.I was in the store from 12 and now it’s 13h35 I m still in the Que.I will definitely get out of the Que at 3.its so frustrating Thete is no planning .The situation cannot be the same every year .from January to December ..They are taking advantage of this community since they are not hard people .my number is 0848704403 /o847217385.Please help us we are so tired.managers are not managing this store because it’s rural people don’t know their rights .pks