Shoprite Cash n Carry on line sopping

I received an email to say that Shoprite Cash N Carry is now online, where you can buy and pay online. the email also stated free delivery with in 50km. I completed an official on Friday, Saturday and Sunday. Got confirmation that order has been placed. I was suppose to received a payment link which I am still waiting for. on phoning the branch I was informed the the online payment system is not up and running as yet. So now I have lost 4 x orders all together ! very disappointing

why do they advertise on line shopping and payment for free delivery if your system is not up and running, now I have lost out on such a lot of bargains