Dear Shoprite I am writing to express my extreme disappointment and frustration with the service I received at your store on [3 August 2025 at 11:43am]

Dear Shoprite I am writing to express my extreme disappointment and frustration with the service I received at your store on [3 August 2025 at 11:43am]. I visited your store to purchase 6 packs of ice packs, and when I attempted to leave, the security guard blocked my path and grabbed the basket from me, claiming I couldn't leave with the small trolleys. I found this behavior to be unacceptable and harassing, especially since I was simply trying to purchase legitimate products. What made matters worse was that the store manager, Thakisile Ncube, witnessed the incident and failed to intervene or apologize. As a customer, I expect to be treated with respect and dignity. The actions of the security guard and the inaction of the store manager fell far short of my expectations. I even ask them if they are expecting me to carry these ice packs on my head. I hope that you will take my complaint seriously and take prompt action to rectify the situation. Sincerely, Lihle Cele