The worst Shoprite ever

PATHETIC CUATOMER SERVICE. My mom as a pensioner stood so long in the que 20 minutes. Structure of working is poor . Controllers who go and collect item are walking so slow like they on a model parade. My mom took a kettle that was listed R99 and then it was the wrong one so th3 actual one of R99 was not availe. She left without a kettle and the ques are so damn long..... the store is poorly managed no structure. It's month end cmon man