Baker made fun of me when I complained to her colleague

I bought ****** bread man biscuits for me and my son. The way they were so hard to bite, let alone to break. We ended up soaking them on our hot tea. Still they were hard to bite nor break. To our disappointment we had to throw them away. A few days later going back for some late shopping, I asked the baker why the biscuits were so hard to break she said it's supposed to be that way. She made fun of me for asking her the question in Venda with her colleague. Am very disappointed even more of how she handled the situation by making fun of me saying am asking a stupid question. I think these biscuits should be removed, don't even think anyone buys them. Please help a hurt customer