Shosholoza meyl gives poor service

I made a booking on the 8th of January for my furniture to be taken to johannesburg from Port Elizabeth (Gqeberah) and nothing has been delivered until now which is the 29th of January and each week its a different story They know that cables has been stolen but still they make bookings and take payments. No one will call or send an email unless you the customer ask. They offer a good service only on paper but they services are really poor.