Poor customer service

Expected a shower of 2000mm high but when it arrived it was 1850mm.

When Stephen King arrived to take the final measurement he did *not* speak to me and instead spoke to the contractor. After he left the contractor confirmed that Stephen said the shower will be 2000mm high. However, on the quote the measurement was hidden on page 3 of the quote as 1850mm. Since I was misinformed, and neglected to check the quote (all good faith and the like), I "accepted" the quote.

Of course customer satisfaction isn't important to I'm simply told "You accepted the quote".

Had Stephen King bothered to speak to me this unpleasant situation could have been avoided. I was literally 5 meters in my home office at the time he was here!