POOR POOR SERVICE FROM SIEMENS AND THEIR REPAIR CENTRE

I bought an EQ500 Integral coffee machine in 2021. I experienced some problems with its operation and contacted Owethu at the Siemens Customer Service Centre. He advised me to make us of Smart Repair Centre in Klerksdorp as they are an accredited repair center for Siemens. I gave my coffee machine at the end of February and until today I don't know what is wrong with the machine or if I will ever see it again. Both Owethu and Smart Repair Centre ignores my messages and I now demand a brand new machine as I am under the impression that this so-called Repair centre has no idea what they are doing.