Poor Communication, Lack of Accountability & Unresolved Theft Incident at Stonewood Estate

I am extremely disappointed with the level of communication and professionalism displayed by the estate management at Stonewood Estate. Despite several emails being sent regarding serious concerns and incidents at the estate, the estate manager continuously fails to acknowledge or respond to correspondence.

A device was ****** during an incident at the estate, and despite management being fully aware of the matter, I have still not received any proper feedback, update, or response regarding it. Numerous follow-ups have been ignored, which has been both frustrating and unacceptable.

As a resident, it is deeply concerning to be ignored when raising legitimate security-related concerns that require management’s urgent attention. Even a simple acknowledgement or update has not been provided, which reflects very poorly on the level of service and resident care being offered.

Effective communication and accountability are basic responsibilities of estate management, especially when residents are dealing with theft and security-related incidents. The lack of responsiveness and professionalism shown throughout this matter has been extremely disappointing.