TS
The Silver Flair
Unclaimed Business
TS
Performance(last 12 months):
TrustIndex
0
Ranking
#53
in Retail
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
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Used this business recently? Share your experience to help others decide.
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W W
1 reviews | Active since Jan 2020
8 Oct 2019, 09:27
Wedding Bridal Gowns and Slippers
BRIDAL ROBES - The website www.thesilverflair.co.za looked legit and decent. The ordering system and payment went through smoothly. ON DELIVERY the trouble started : 4 BRIDAL GOWNS, 4 PAIRS OF SLIPPERS were received for a Bridal Party. The items were not stitched properly and the slippers were very untidy. The embroidery on the back had a HUGE backing piece that would scratch a wild animal's skin, let alone a Bride and her ladies. On contacting the owner BRONLEY, advising of the disappointment - we were advised WELL YOU GET WHAT YOU PAY FOR - WE ARE NOT THE BEST AND WE HAVE VERY LOW KEY STAFF SEWING. I advised that this is not what is stated on the website. I had to calm the owner down and just requested my money back and return of the goods. There was no way I could present this to ANY Bride. She argued not to pay my courier fees back and would charge to collect. I INSISTED ON FULL REFUND. I did return the goods and I did receive a refund. I am NOT out of pocket, HOWEVER the business experience was awful, the communication which was recorded, was rude and I URGE all BRIDAL PARTIES to exercise CAUTION when dealing with SILVER FLAIR. I ended up at Kitty at ALL THINGS BRIDAL info@allthingsbridalsa.com and received the MOST AMAZING Bridal Gowns and Slippers.
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W W
1 reviews | Active since Jan 2020
8 Oct 2019, 09:27
Wedding Bridal Gowns and Slippers
BRIDAL ROBES - The website www.thesilverflair.co.za looked legit and decent. The ordering system and payment went through smoothly. ON DELIVERY the trouble started : 4 BRIDAL GOWNS, 4 PAIRS OF SLIPPERS were received for a Bridal Party. The items were not stitched properly and the slippers were very untidy. The embroidery on the back had a HUGE backing piece that would scratch a wild animal's skin, let alone a Bride and her ladies. On contacting the owner BRONLEY, advising of the disappointment - we were advised WELL YOU GET WHAT YOU PAY FOR - WE ARE NOT THE BEST AND WE HAVE VERY LOW KEY STAFF SEWING. I advised that this is not what is stated on the website. I had to calm the owner down and just requested my money back and return of the goods. There was no way I could present this to ANY Bride. She argued not to pay my courier fees back and would charge to collect. I INSISTED ON FULL REFUND. I did return the goods and I did receive a refund. I am NOT out of pocket, HOWEVER the business experience was awful, the communication which was recorded, was rude and I URGE all BRIDAL PARTIES to exercise CAUTION when dealing with SILVER FLAIR. I ended up at Kitty at ALL THINGS BRIDAL info@allthingsbridalsa.com and received the MOST AMAZING Bridal Gowns and Slippers.
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