Active since Nov 2018
Dec '25 I ordered expensive shoes. The incorrect size came and they REFUSE TO respond favourably. There is excuse after excuse. This is not a LOCAL SA Company. I am assuming CHINA. I am still waiting for the exchange of the correct size. THERE IS NO RESPONSE on when I may receive the correct Order, since December 2025. DO NOT ORDER FROM THIS COMPANY> I will post positIvely if I receive the correct shoes. Thank you kindly
EXERCISE CAUTION WITH BOOKING FLYAIRLINK - They pilfer your bags and then DO NOT pay out claims in you do not have proof of purchase for clothing items, which is something MOST people do not keep. They will find this enough reason to REPUDIATE A CLAIM - Shocking service from Baggage@flyairlink.com
Takealot staff in uniform are running and crossing the R21 Kempton Park Highway, through a broken fence from the TAKEALOT factory. This has caused almost a serious accident causing vehicles swerve. Is it possible that TAKEALOT can manage staff and advise not to cross a national highway. Thank you. Just a suggestion for staff and motorists SAFETY !!!
Shopping ON-LINE IS A DISASTER. The app states item ready for collection. The Branch cannot confirm item arrived. Can't find item. They advise that app doesn't work properly. Get moved from pillar to post trying to find item. 5 days later still no response from services@truworths.co.za. NOT A SINGLE PERSON CAN GIVE ANY CONSTRUCTIVE ANSWER. No one prepared to follow up!! DISGUSTING SERVICE.
Repairs and after sales is VERY DISSAPPOINTING. HAVAL DO NOT COMMUNICATE SUFFICIENTLY WITH REPAIRS..ONLY TO SAY THE NEW MIDRAND MOVE OF SPARES IS A SHAMBLES. WE ARE DEEPLY CONSIDERING OUR NEXT FLEET OF HAVAL UNLESS THIS GETS RESOLVED IN THE NEXT WEEK. WE HAVE BEEN WAITING 2 MONTHS!!!
We caution everyone wishing to utilise this so called luxury cruise houseboat. Our dearest friends had the most horrific and traumatic experience, whereby the father drowned. The boat caught fire, the gas bottles exploded. Crew member went missing and one crew member drowned too. The father indicated that there were mechanical issues, this was however allegedly pushed aside and ignored. The boys from Germany indicated to us that they never received warm condolences from the man who owns this houseboat. The German boys were left without shoes and clothes. They had lost everything - CLOTHES, CELLPHONES, PASSPORTS - EVERYTHING !!! RE-CONSIDER THIS HOUSEBOAT - THIS WAS THE MOST TRAGIC TRAUMATIC EXPERIENCE ANYONE COULD SUFFER AS VISITORS TO SOUTH AFRICA. Shiyamanzi has supposedly at time of writing, not taken responsibility and the boys heard the owners advise the authorities to move the burnt boat out of sight...as it was not good for business. Utterly disgraceful. This poor man died. The boys lost their father. You can refer to NEWS 24 !! 9th October 2021 and later.
BRIDAL ROBES - The website www.thesilverflair.co.za looked legit and decent. The ordering system and payment went through smoothly. ON DELIVERY the trouble started : 4 BRIDAL GOWNS, 4 PAIRS OF SLIPPERS were received for a Bridal Party. The items were not stitched properly and the slippers were very untidy. The embroidery on the back had a HUGE backing piece that would scratch a wild animal's skin, let alone a Bride and her ladies. On contacting the owner BRONLEY, advising of the disappointment - we were advised WELL YOU GET WHAT YOU PAY FOR - WE ARE NOT THE BEST AND WE HAVE VERY LOW KEY STAFF SEWING. I advised that this is not what is stated on the website. I had to calm the owner down and just requested my money back and return of the goods. There was no way I could present this to ANY Bride. She argued not to pay my courier fees back and would charge to collect. I INSISTED ON FULL REFUND. I did return the goods and I did receive a refund. I am NOT out of pocket, HOWEVER the business experience was awful, the communication which was recorded, was rude and I URGE all BRIDAL PARTIES to exercise CAUTION when dealing with SILVER FLAIR. I ended up at Kitty at ALL THINGS BRIDAL info@allthingsbridalsa.com and received the MOST AMAZING Bridal Gowns and Slippers.
WE URGE ANYONE NOT to utilise the services of RENEW IT Panelbeaters. You must insist on a panelbeater of your choice. We have placed a complaint with Insurers, that having RENEW IT on their board for repairs is unacceptable. The service is shocking to say the least. You get pushed from pillar to post, without any courtesy calls and updates. We were advised by various people, ALL CLAIMING TO BE DIRECTORS of the company and SENIOR MANAGERS of different times that the vehicle would be ready. We have waited at their reception for HOURS - they don't send Invoice for payment of excess on time, and then utilise this excuse for not having the vehicle ready. We have waited some THREE WEEKS !!! No courtesy vehicle offered. Be very cautious when booking your vehicle. RENEW IT act and come across as all professional to start, to get your business, but leave you in an absolute dilemma when it comes to progress and collecting the vehicle. Make sure you can choose your panelbeater and don't be bullied by Insurers to use RENEW-IT. The staff are unprofessional without any understanding of urgency and clients business deadlines : Maureen, Liezel Spolander, Daryl Van Zyl need to perhaps take a course in people S****s and business ethics. RENEW IT don't release a vehicle without funds reflecting in their bank account, even if you mail proof of payment. This is not normal business practice. There is always a paper trail, from client to broker to Insurers, so there should be no need for reflection from another Bank. Even if you're a large company and utilised RENEW IT before, they WILL NOT ACCOMMODATE you. They insist on all being MANAGERS and DIRECTORS, without the business and people s****s. I cannot stress enough the caution you should take before utilising RENEW IT.
We are forced to utilise Re-New-It through our Insurers. 8 days was promised for the small repairs. It has taken way longer than 8 days. YOU CANNOT GET HOLD OF ANYONE TO ASSIST PROPERLY AND EFFECTIVELY. Daryl, the Manager, I believe advised vehicle would be ready 20:00 last night. I said I would collect at 08:00. 11:00 a.m. still NOT A WORD - NO VEHICLE - NO CORRESPONDENCE. I CANNOT GET ANYONE TO ASSIST. I GET GIVEN DIFFERENT ADVICE - 12:00 THEN 15:00 - WE HAVE HAD TO HIRE VEHICLES TO GET CREW TO SITE. I DO NOT RECOMMEND RE-NEW-IT - EXTREMELY UNPROFESSIONAL. THE RECEPTIONIST IS WAITING 30 MINUTES ON THE PHONE... NO LUCK.
A very disappointing experience with Autobahn BMW Isando. Took my vehicle in months ago and a small cash note amount was stolen out of visor. I realise this is my responsibility to remove all valuables but certainly an unacceptable behaviour from such a supposedly prestigious automobile brand. Took vehicle in again last week - AND AGAIN money notes stolen from visor. I have left 2 messages with the Branch for a Manager to call me - just to bring this to their attention - TO DATE NOT A SINGLE CALL BACK. On the day of the service a consultant called me to ask whether I was happy with my vehicle. The vehicle was still in for service - why would she ask such a question, if they had my vehicle in the workshop. Why is the system so confused ? I received a call 6 days later (today) asking again if I was happy with my service, but still no return call from the Branch. The consultant was quick to ask whether I would be in the market to purchase a new vehicle - perhaps they need to resolve old issues, before asking that question.
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