RR
Renew-it Randburg
Verified Business
RR
Renew-it Randburg
Verified Business
234 Reviews (last 12 months)
Responds in 16 hours 13 min
Rated in:
Scores reflect the Overall AI Score for each category
AI Review Summary
Based on recent customer reviews, Renew-it Randburg presents a sharply polarized customer experience. The business excels in proactive communication and boasts several individually praised service advisors, particularly Jacqui, Mbali, Lerato, and Mary-Jane. However, a recurring pattern of poor workmanship, extended repair delays, and quality control failures significantly undermines confidence. Staff Professionalism (3.8) and Communication & Aftercare (3.7) are strong, while Vehicle Quality & Reliability (2.0) and Service, Repairs & Maintenance (2.8) remain concerning.
Top Strengths:
- •Staff Professionalism & Conduct: Customers consistently praise named advisors such as Jacqui, Mbali, Lerato, and Mary-Jane for warmth, patience, and genuine investment in outcomes. Front-of-house hospitality including coffees and lifts home are noted.
Service Quality Ratings
MetricScoreIndustry AvgBest in Class
Performance(last 12 months):
6.8Trustindex Rating
#6Ranked In Repairs & Service
16 hours 13 minutesAverage Time To Reply
-3 NPSRecommended: Unlikely
Replied to 79% of negative reviews
Typically takes less than 19 hours 3 min to reply
TrustIndex
6.8
Score
Ranking
#6
in Repairs & Service
Avg Reply
16 hours 13 minutes
NPS Score
-3
Recommended: Unlikely
Replied to 79% of negative reviews
Typically takes less than 19 hours 3 min to reply
Review Distribution
4.2|234 Reviews
May '25 - Apr '26
5(74%)
4(5.7%)
3(2.6%)
2(0.4%)
1(17.2%)
5(74%)
4(5.7%)
3(2.6%)
2(0.4%)
1(17.2%)
Recent reviews (234)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceKvdW
Karel van der Walt
1 reviews | Active since Jan 2020
17 Mar 2026, 15:05
After the 1st inspection was completed there were a lot of issues found
After the 1st inspection was completed there were a lot of issues found. However thanks to Dineo these issues were documented and resolved quickly and effectively. 2nd inspection zero issues were found.
Helpful (0)
|Replies (0)KvdW
Karel van der Walt
1 reviews | Active since Jan 2020
17 Mar 2026, 15:05
After the 1st inspection was completed there were a lot of issues found
After the 1st inspection was completed there were a lot of issues found. However thanks to Dineo these issues were documented and resolved quickly and effectively. 2nd inspection zero issues were found.
0
Replies (0)W
M
Monde
1 reviews | Active since Jan 2020
12 Mar 2026, 09:15
Jacqui my service consultant is an asset to Renew-it Randburg
Jacqui my service consultant is an asset to Renew-it Randburg. Her professionalism and ability to make complex processes simple and easy to understand was impressive. She advised me at all delays or possible delays and always gave me an appreciation of the level of thoroughness, quality and attention to detail that the team at Renew-it Randburg have on all our vehicle understand repairs. I AM BLOWN AWAY BY THE QUALITY OF THE WORD DONE.
Helpful (0)
|Replies (0)M
Monde
1 reviews | Active since Jan 2020
12 Mar 2026, 09:15
Jacqui my service consultant is an asset to Renew-it Randburg
Jacqui my service consultant is an asset to Renew-it Randburg. Her professionalism and ability to make complex processes simple and easy to understand was impressive. She advised me at all delays or possible delays and always gave me an appreciation of the level of thoroughness, quality and attention to detail that the team at Renew-it Randburg have on all our vehicle understand repairs. I AM BLOWN AWAY BY THE QUALITY OF THE WORD DONE.
0
Replies (0)N
Ngqwele
1 reviews | Active since Jan 2020
11 Mar 2026, 06:50
Cheers to Thembi, Jade and the Renew-it Randburg team
Cheers to Thembi, Jade and the Renew-it Randburg team. They assisted and held my hands throughout the repair process. Kept me informed of the repair progress. The car came back looking like it was never involved in an accident! There were really small issues that l wanted fixed, Thembi again assisted greatly. I am impressed by their level of professionalism. It's second to none. 🎉🎉
Helpful (0)
|Replies (0)N
Ngqwele
1 reviews | Active since Jan 2020
11 Mar 2026, 06:50
Cheers to Thembi, Jade and the Renew-it Randburg team
Cheers to Thembi, Jade and the Renew-it Randburg team. They assisted and held my hands throughout the repair process. Kept me informed of the repair progress. The car came back looking like it was never involved in an accident! There were really small issues that l wanted fixed, Thembi again assisted greatly. I am impressed by their level of professionalism. It's second to none. 🎉🎉
0
Replies (0)MC
AT
Andrew T
1 reviews | Active since Jan 2020
8 Mar 2026, 05:42
Missing Items from Vehicle and no feedback
Another negative review due to lack of customer service. I received my car back (18 days later mind you) and noticed that my Logbook Tracker and USB-C cable were nowhere to be seen. What is interesting is that the same lady (Linda) from my previous negative review returned it to the car after i told them that they needed to stay in the car. While i understand this was at my own risk, i just find it interesting that it has just disappeared. To make matters worse, i followed up with Mbali and have received absolutely no feedback.
Helpful (0)
|Replies (0)AT
Andrew T
1 reviews | Active since Jan 2020
8 Mar 2026, 05:42
Missing Items from Vehicle and no feedback
Another negative review due to lack of customer service. I received my car back (18 days later mind you) and noticed that my Logbook Tracker and USB-C cable were nowhere to be seen. What is interesting is that the same lady (Linda) from my previous negative review returned it to the car after i told them that they needed to stay in the car. While i understand this was at my own risk, i just find it interesting that it has just disappeared. To make matters worse, i followed up with Mbali and have received absolutely no feedback.
0
Replies (0)R
NS
Nonhlanhla S
1 reviews | Active since Jan 2020
3 Mar 2026, 16:07
I had a very professional and pleasant experience with Jackie, she is accommodating and always attended to my needs
I had a very professional and pleasant experience with Jackie, she is accommodating and always attended to my needs. She always made follow ups and kept me updated on progress of my of my vehicle repairs🙏🏽
Helpful (0)
|Replies (0)NS
Nonhlanhla S
1 reviews | Active since Jan 2020
3 Mar 2026, 16:07
I had a very professional and pleasant experience with Jackie, she is accommodating and always attended to my needs
I had a very professional and pleasant experience with Jackie, she is accommodating and always attended to my needs. She always made follow ups and kept me updated on progress of my of my vehicle repairs🙏🏽
0
Replies (0)