Renew-it Randburg
Verified Business
|4.4|206 Reviews (last 12 months)|Responds in 16h 7m
Renew-it Randburg
Verified Business
|4.4
206 Reviews (last 12 months)
Responds in 16h 7m
Rated in:
Scores reflect the Overall AI Score for each category
Renew-it Randburg
Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Renew-it Randburg earns strong praise for proactive communication from named service advisors like Jacqui, Mbali, and Mary-Jane, alongside generally satisfactory repair quality. However, a meaningful subset of customers report serious workmanship failures, missing items, extended turnaround times beyond original estimates, and poor accountability when issues escalate, creating a polarised customer experience.
Replied to 96% of negative reviews
Reply time on negative reviews: 22h 33m
TrustIndex
8.5
Ranking
#7
in Repairs & Service
Reply Time
16h 7m
NPS Score
2
Recommended: Likely
Replied to 96% of negative reviews
Reply time on negative reviews: 22h 33m
Sep '25 - Aug '26
Based on recent customer reviews, Renew-it Randburg is a panel beating and repair facility where customers consistently praise individual service advisors for proactive communication while raising serious concerns about workmanship quality, repeat repair visits, and missing items from vehicles. The experience is highly polarised between exceptional advisor-led journeys and protracted repair sagas with substandard finishing.
Renew-it Randburg's biggest strength, according to Hellopeter's AI analysis, is Communication & Aftercare. Service advisors including Jacqui, Mbali, Mary-Jane, Lerato, Veronica and Thembi are repeatedly named for proactive daily updates via WhatsApp, email and calls. Customers describe never having to chase, with stage-by-stage progress reports during active repairs.
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Apr 2022
I am just short of words, this has been nothing but disappointing, my car was fixed with incorrect badges! I have a black edition yet they used silver for the car logo that was supposed to be a black logo and now it looks funny the whole black edition kit looks bad how do you explain such nonsense!
1 reviews | Active since Apr 2022
I am just short of words, this has been nothing but disappointing, my car was fixed with incorrect badges! I have a black edition yet they used silver for the car logo that was supposed to be a black logo and now it looks funny the whole black edition kit looks bad how do you explain such nonsense!
1 reviews | Active since Jan 2024
The level of unprofessionism and miscommunication that is within the employees and how the service is run. When it’s time to turn in your car for repair the company remembers to call you everyday to book in your car but as soon as you have booked it in the time communicated to fix it is not met, neither is there a timely update on the progress of your car, if you don’t call they will never call and also they don’t communicate back to you if you inquire on call backs on progress on that WhatsApp option Thembilihle as a service advisor lacks to keep up with informing you the exact progress of your car repairing stage and also said my car was awaiting parts when there wasn’t anything to replace when I inquired for further detail she didn’t respond until I called back and they blamed it on a system error. You book in your car and just have to wait until they are ready to give it back to you, no communication will be given to you until you call which is poor *********** customer service.
1 reviews | Active since Jan 2024
The level of unprofessionism and miscommunication that is within the employees and how the service is run. When it’s time to turn in your car for repair the company remembers to call you everyday to book in your car but as soon as you have booked it in the time communicated to fix it is not met, neither is there a timely update on the progress of your car, if you don’t call they will never call and also they don’t communicate back to you if you inquire on call backs on progress on that WhatsApp option Thembilihle as a service advisor lacks to keep up with informing you the exact progress of your car repairing stage and also said my car was awaiting parts when there wasn’t anything to replace when I inquired for further detail she didn’t respond until I called back and they blamed it on a system error. You book in your car and just have to wait until they are ready to give it back to you, no communication will be given to you until you call which is poor *********** customer service.
1 reviews | Active since Apr 2022
Hai these are the most confused panel beaters ever shem, they change the status and if you follow up 2 days later they will tell you that is not the case so they just guessing it's like they just change the status to impress the insurance to look like they are doing the work when they are not, every 2 days after they changed the status I follow up and they will always sound so confused like they haven't even started with the repairs at all!
1 reviews | Active since Apr 2022
Hai these are the most confused panel beaters ever shem, they change the status and if you follow up 2 days later they will tell you that is not the case so they just guessing it's like they just change the status to impress the insurance to look like they are doing the work when they are not, every 2 days after they changed the status I follow up and they will always sound so confused like they haven't even started with the repairs at all!
The most common complaint about Renew-it Randburg, based on Hellopeter's AI analysis of recent customer reviews, is Service, Repairs & Maintenance. Repair turnaround frequently exceeds initial estimates, with several customers reporting jobs taking three to six months. Parts delays, particularly back-ordered components, drive significant frustration. Courtesy car provision is inconsistent.
Renew-it Randburg scores 3.8 out of 5 on Hellopeter's AI analysis of service quality in Repairs & Service, compared to the Repairs & Service industry average of 3.3. Their strongest theme is Communication (4.4); their weakest is Turnaround Time (3). The top AI-rated Repairs & Service business on Hellopeter is Eljoney Executive Body Repairs (4.7). How is the AI Score calculated? →
Renew-it Randburg has a TrustIndex of 8.5 out of 10 on Hellopeter, based on 206 reviews in the last 12 months. They reply to 96% of negative reviews, typically within 22 hours 33 min. Hellopeter has tracked Renew-it Randburg across 1,839 total reviews. How is the TrustIndex calculated? →