SS
Silver Spoon Function Hire
Claimed Business
SS
Silver Spoon Function Hire
Claimed Business
0 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
Ranked In Travel & Vacation
#9NPS Score
0Unlikely
Ranking
#9
in Travel & Vacation
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
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Thandekile M
1 reviews | Active since Jan 2020
7 Jan 2023, 12:00
Professional and friendly
We did a garden wedding in March and Silver Spoin was excellent, they pitched a beautiful tent with lights and supplied all the crockery and cutlery, superior service.
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Thandekile M
1 reviews | Active since Jan 2020
7 Jan 2023, 12:00
Professional and friendly
We did a garden wedding in March and Silver Spoin was excellent, they pitched a beautiful tent with lights and supplied all the crockery and cutlery, superior service.
0
Replies (0)SM
Sharara M
1 reviews | Active since Jan 2020
14 Sept 2017, 15:33
Staff attitude and client service sucks.
I requested a quote for a function to be held on Saturday, 16 September 2017, which I received on 04 September. On 8 September, I requested an amended quote for additional items. After receiving no feedback, and having my calls unanswered by them on 08 September at 16h56 and again on 09 September at 13h14, I eventually got ahold of them at 08h38 on 11 September, and spoke to Nicola, who informed me that their system was down and I would have my amended quote by the end of business that day, or the following morning, at the latest. I expressed my urgency, with the function being only 5 days away. I waited all day, and tried calling them again that evening at 16h57 - still no quote, and yet another unanswered call. On 12 September, I called at 08h15 and 10h45, speaking to Nicola both times, who said that she would get to it as soon as she could. On my last call to her, she sounded irritated when she told me that I could go ahead and use another company if they were taking too long, as there was nothing she could do to speed up the process. That was the end of my communication with them; I thanked her and went ahead and did business with another company. I eventually received an emailed quote from them on 13 September, at 13h04, more than 24 hours after our last telephone conversation, and only 3 days before the function. In this email, I was informed that they did not stock some of the items on my list. Here is a direct quote from the email: "If your order is confirmed please notify us asap. We cannot reserve any item until the order is confirmed and payment made. (please ignore this if you have already paid)." After having waited so long for their quote, with me having to call them so many times, and especially after my last conversation with Nicola, I did not respond to this email or have any further contact with them. Today, 14 September, I received a call from Brandon at 16h29, enquiring whether I still needed the items, as they had not yet received payment from me. I politely said that I won't be taking the items and thanked him. In an abrupt manner, with an irritated tone of voice, he said that I could have informed them of this, as items are reserved for quotes. I told him that I called the company several times, over a few days, to get their quote; and also told him of my last conversation with Nicola, adding that I was not happy with her nonchalant attitude that I could take my business elsewhere, but that that was what I did. I also told I only received the quote more than 24 hours later. To this, he merely said, "Ok, thanks, bye."
Helpful (0)
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Sharara M
1 reviews | Active since Jan 2020
14 Sept 2017, 15:33
Staff attitude and client service sucks.
I requested a quote for a function to be held on Saturday, 16 September 2017, which I received on 04 September. On 8 September, I requested an amended quote for additional items. After receiving no feedback, and having my calls unanswered by them on 08 September at 16h56 and again on 09 September at 13h14, I eventually got ahold of them at 08h38 on 11 September, and spoke to Nicola, who informed me that their system was down and I would have my amended quote by the end of business that day, or the following morning, at the latest. I expressed my urgency, with the function being only 5 days away. I waited all day, and tried calling them again that evening at 16h57 - still no quote, and yet another unanswered call. On 12 September, I called at 08h15 and 10h45, speaking to Nicola both times, who said that she would get to it as soon as she could. On my last call to her, she sounded irritated when she told me that I could go ahead and use another company if they were taking too long, as there was nothing she could do to speed up the process. That was the end of my communication with them; I thanked her and went ahead and did business with another company. I eventually received an emailed quote from them on 13 September, at 13h04, more than 24 hours after our last telephone conversation, and only 3 days before the function. In this email, I was informed that they did not stock some of the items on my list. Here is a direct quote from the email: "If your order is confirmed please notify us asap. We cannot reserve any item until the order is confirmed and payment made. (please ignore this if you have already paid)." After having waited so long for their quote, with me having to call them so many times, and especially after my last conversation with Nicola, I did not respond to this email or have any further contact with them. Today, 14 September, I received a call from Brandon at 16h29, enquiring whether I still needed the items, as they had not yet received payment from me. I politely said that I won't be taking the items and thanked him. In an abrupt manner, with an irritated tone of voice, he said that I could have informed them of this, as items are reserved for quotes. I told him that I called the company several times, over a few days, to get their quote; and also told him of my last conversation with Nicola, adding that I was not happy with her nonchalant attitude that I could take my business elsewhere, but that that was what I did. I also told I only received the quote more than 24 hours later. To this, he merely said, "Ok, thanks, bye."
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