SM
Sharara M
Active since Jun 2012
6
Reviews
0
Industries
Reviews
6 reviews105 months ago
Staff attitude and client service sucks.
I requested a quote for a function to be held on Saturday, 16 September 2017, which I received on 04 September. On 8 September, I requested an amended quote for additional items. After receiving no feedback, and having my calls unanswered by them on 08 September at 16h56 and again on 09 September at 13h14, I eventually got ahold of them at 08h38 on 11 September, and spoke to Nicola, who informed me that their system was down and I would have my amended quote by the end of business that day, or the following morning, at the latest. I expressed my urgency, with the function being only 5 days away. I waited all day, and tried calling them again that evening at 16h57 - still no quote, and yet another unanswered call. On 12 September, I called at 08h15 and 10h45, speaking to Nicola both times, who said that she would get to it as soon as she could. On my last call to her, she sounded irritated when she told me that I could go ahead and use another company if they were taking too long, as there was nothing she could do to speed up the process. That was the end of my communication with them; I thanked her and went ahead and did business with another company. I eventually received an emailed quote from them on 13 September, at 13h04, more than 24 hours after our last telephone conversation, and only 3 days before the function. In this email, I was informed that they did not stock some of the items on my list. Here is a direct quote from the email: "If your order is confirmed please notify us asap. We cannot reserve any item until the order is confirmed and payment made. (please ignore this if you have already paid)." After having waited so long for their quote, with me having to call them so many times, and especially after my last conversation with Nicola, I did not respond to this email or have any further contact with them. Today, 14 September, I received a call from Brandon at 16h29, enquiring whether I still needed the items, as they had not yet received payment from me. I politely said that I won't be taking the items and thanked him. In an abrupt manner, with an irritated tone of voice, he said that I could have informed them of this, as items are reserved for quotes. I told him that I called the company several times, over a few days, to get their quote; and also told him of my last conversation with Nicola, adding that I was not happy with her nonchalant attitude that I could take my business elsewhere, but that that was what I did. I also told I only received the quote more than 24 hours later. To this, he merely said, "Ok, thanks, bye."
105 replies
105 months ago
KFC Waterkloof Ridge - nothing but disappointment yet again
I stopped at the drive through at approximately 20.30 last night (Saturday). I ordered a streetwise 3 with chips, and a regular coleslaw and mash and gravy. Firstly, as I was placing my order at the window, I had a partial view inside the kitchen. To my dismay, I caught sight of one of the employees opening up a transparent packet of a light green vegetable (lettuce or cabbage), using her teeth! Disgusting! Does KFC have no hygiene standards?! As I was paying cash, I was told to proceed, and pay at the pick-up window, which I did. I was not given a receipt, nor was the receipt inside the bag on my arrival at home. On arrival at home, I found that the receipt was not the only thing missing. I had not been given serviettes, sachets of tomato sauce, salt or chilli salt, and not even s****s for my coleslaw and mash and gravy. The meal consisted of 3 small pieces, and probably half a potato worth of chips. I took a photo of this underwhelming meal for proof. The amount of chips was a shock to me. Why is this branch still open and operating at this poor standard? I previously laid a complaint against the same branch, for poor quality of food, and almost nothing was done about it. KFC tried calling me back then, then emailed me, to which I responded that I am unable to answer calls while I am at work and would therefore prefer email communication. Thereafter, I heard nothing from them. The only reason I went back, is because it is the closest to home, and as the previous incident was several months ago, I had hoped they had improved their quality, but clearly not. I will not be back.
122 replies
121 months ago
100 Percent DISsatisfaction guarantee!
<p>I placed an order, to be delivered on Mother's Day, to my mom in Durban. It was to be a surprise, as I could not be with her in person. On receiving a Netflorist delivery, my mom asked if I had sent it, because the card was signed with an unknown name. She ***umed that the wrong card had accompanied her gift. It turned out to be the wrong gift as well! She called the delivery guy immediately, and he returned to take back the gift. He confirmed that he did not have the correct gift in his vehicle.</p> <p> </p> <p>I phoned the Netflorist call centre, and spoke to a lady who said that they would deliver my gift by Tuesday. When I voiced my unhappiness at this, she supposedly discussed with her supervisor, and they decided that my mom could keep the other gift (as if this would make everything alright), and would receive the correct one on Tuesday (today). Unfortunately, I did not get her name.</p> <p> </p> <p>On discovering that the delivery man had taken the other gift, I gave the call centre a courtesy call to make them aware of this. I then spoke to Monique, who put me on hold for ten minutes while she supposedly sorted out my issue. She returned to take my number, and promised me that she would call me back to update me on the progress of my delivery. I still have not heard anything from her, or from anybody else at Netflorist.</p> <p> </p> <p>And not only did my mom not receive her gift on Mother's Day; she still has not received it, TWO DAYS LATER. On Sunday afternoon, I received an sms stating that my gift had been delvered to my mom at 15.09 - not true.</p> <p> </p> <p>This is absolutely unacceptable, and I am frustrated and terribly disappointed with this service provider.</p> <p> </p> <p>Netflorist, do not make promises you cannot keep! And do not bite off more than you can chew. I am not alone in having lost all faith in you guys.</p>
0 replies
131 months ago
Waiting for weeks for my refund
I ordered two pieces of furniture from Rochester, Atterbury on 7 June 2015, and paid a deposit. A few days later we were informed telephonically that the price was more expensive in the colour that we wanted. I phoned and requested a cancellation, and was told that I would have to come in and complete a cancellation form in-store. I did that around 21 June. Almost a month later, I have still not been refunded my deposit. I have called the store several times, only to come up against a brick wall every time. I am told that refunds need to be approved and done by head office, yet nobody can tell me when I can expect my refund. I have been patient, yet frustrated, and I think that a month is a ridiculous amount of time to wait, especially because the store would definitely not wait for money from a customer
75 replies
131 months ago
Spur Irene delivers
On Saturday, 04 July 2015, I called Spur at Irene Village Mall to place an order for delivery. The waitress who took my order, was unsure about something regarding my order, and called a manager. Unfortunately, I did not get the manager's name - it was an African female. She was extremely friendly and helpful. She apologised for the waitress not knowing, which was not necessary. I asked for extra sauce. She said the food should arrive in 30 - 40 minutes, and it was at my door in 35 minutes. She also called back to confirm whether I wanted spicy or plain, and to tell me that they had run out of some packaging and ask if it would be ok if they packaged the meal differently. The food was still piping hot, juicy, delicious, and she had put in more sauce than I asked for, which I was very happy about. Each item was packaged separately and labelled. Absolutely fantastic service!
76 replies
132 months ago
Poor quality of food
I was working late on Sunday, 28 June 2015, and called in at 20h50, to place an order for pick-up. I spoke to somebody by the name of M Dee, who started a conversation with somebody next to her, before she even hung up the phone. I specifically asked if the buffalo wing starter/half portion came with the sauces, meaning Durky and blue cheese sauce, and she said yes. On arrival at Kiowa Spur at 21h20, I found my takeaway waiting in a bag on the front counter, by which I was put off, especially as there were other customers standing and speaking directly over my food. There were one or two waitresses standing at the counter, flirting with some patrons. On getting back to work, I was extremely disappointed, as the meal was completely cold, and so was the durky sauce. The durky sauce was packed in a paper cup with a lid which had a hole clearly made for drinking from, and had spilled into the packet. There was no blue cheese sauce, and no mints, toothpicks or wet wipes. I am absolutely disgusted.
76 replies
Review Distribution
5 Star
1 (16.666666666666668%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
2 (33.333333333333336%)
1 Star
3 (50%)