Incorrect mounting of box causing health hazard

I have used Silverfox since 2014. In 2017 I paid for a complete new installation by Silverfox in a house that was still being built and wired. The box for the alarm was incorrectly mounted cramping out a DB box that would be in use when upstairs was wired. The wiring for the alarm was done through the DB box pipes, and the electricians immediately said this was not correct. A wire was coming out of the box that would not allow the box to be closed without pinching that wire, the alarm box was mounted in the tightest space next to the frame of the box so that the electricians would eventually not be able to fit a door onto it despite having ample space anywhere else. I suspect the installer did not have enough wire to move it and decided to cut a corner.

The installer from Silverfox was warned at the time of installation that he would have to remount the box at some stage in the correct place. I called to have this error fixed this week - fifteen months later, only to be told I would have to pay about R700 for the error to be fixed. The admin lady would not hear of the mistake made and instead said that "if it has not been a problem in the last fifteen months then it is out of warranty".

Note: the equipment was not faulty. This was a problem with the installation so I wonder what warranty has to do with it. After numerous email exchanges where the admin lady insisted quite forcefully and obstinately that we have to pay for a call out fee and 1 hour's labour to correct the mistake, I have begun to lose hope that this will be fixed.