Silvery
Claimed Business
|4.2|5 Reviews (last 12 months)|This business does not respond to reviews
Silvery
Claimed Business
|4.2
5 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
NPS Score
33Likely
NPS Score
33
Recommended: Likely
Review Distribution
4.2|5 Reviews
Sep '25 - Aug '26
Recent reviews (5)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceRM
Richard M
1 reviews | Active since Feb 2015
20 Mar 2026, 08:59
Silvery: Excellence from Start to Finish
It is such a pity that I can only give a 5-star rating because in this case, "5" seems so mundane compared to the service I received from Silvery. They deserve higher than that! From the outset: their website is clean and easy to navigate. (https://silvery.co.za). I asked some questions via WhatsApp and received responses within 30 minutes. The lady who responded was very helpful. From there, the ordering and payment process was smooth and efficient. BUT THEN, to my surprise, I received daily updates regarding the progress of the piece I had ordered!! (Who still does that?) The package was delivered a day earlier than initially forecast and my sister was so happy! I highly recommend doing business with SILVERY! What a pleasant experience!
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Richard M
1 reviews | Active since Feb 2015
20 Mar 2026, 08:59
Silvery: Excellence from Start to Finish
It is such a pity that I can only give a 5-star rating because in this case, "5" seems so mundane compared to the service I received from Silvery. They deserve higher than that! From the outset: their website is clean and easy to navigate. (https://silvery.co.za). I asked some questions via WhatsApp and received responses within 30 minutes. The lady who responded was very helpful. From there, the ordering and payment process was smooth and efficient. BUT THEN, to my surprise, I received daily updates regarding the progress of the piece I had ordered!! (Who still does that?) The package was delivered a day earlier than initially forecast and my sister was so happy! I highly recommend doing business with SILVERY! What a pleasant experience!
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Replies (0)AH
Avril H
1 reviews | Active since Dec 2025
17 Feb 2026, 11:21
Excellent service and product!
I ordered a bespoke keyring for my partner. My initial call to enquire about the possibility of making it was met with enthusiasm and ease. I sent in the details and the process was easy as ever. I was kept up to date every step of the way. A few days later I received the finished item. It is high quality and exactly what I asked for.
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Avril H
1 reviews | Active since Dec 2025
17 Feb 2026, 11:21
Excellent service and product!
I ordered a bespoke keyring for my partner. My initial call to enquire about the possibility of making it was met with enthusiasm and ease. I sent in the details and the process was easy as ever. I was kept up to date every step of the way. A few days later I received the finished item. It is high quality and exactly what I asked for.
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A
Anonymous
1 reviews | Active since Sept 2016
15 Sept 2025, 13:28
Excellent Service and Product!
Wow! I am so impressed with this jeweler! I ordered their Generational Copper Bangle and had it personalized. I was kept updated from the time I ordered until it was ready for the courier to pick it up. This bangle is so so beautiful.
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Anonymous
1 reviews | Active since Sept 2016
15 Sept 2025, 13:28
Excellent Service and Product!
Wow! I am so impressed with this jeweler! I ordered their Generational Copper Bangle and had it personalized. I was kept updated from the time I ordered until it was ready for the courier to pick it up. This bangle is so so beautiful.
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Replies (0)JS
J S
1 reviews | Active since Sept 2025
9 Sept 2025, 16:20
FALSE ADVERTISING: presentation of birthstone v product received
I ordered the chain with both the birthstone (within the flower) and engraving on the coin (i.e., rather than separately) as a keepsake for our flower, thinking that she could wear this on another chain at a later stage, if preferred. Opted to have an amethyst (purple) stone, to feature above her name and engraving on the back with our initials and the date of the wedding. The item was prepared and delivered very efficiently, and beautifully packaged. Decided to open before giving this to the flowergirl, as Silvery had got the colour of leather wrong in a order we'd placed to have a bracelet made a few months back (which they then replaced). Unfortunately, the size of the birthstone that we selected is too small to be seen or reflected, even with light behind (that it would not have when worn). This is certainly not the way that the pendant was promoted in the image on the website where a yellow stone is used. The dimensions of the coin and stone (although not the flower) are given but the marketing/presentation of the stone is misleading, particularly for an item that is priced @ over R1,000. https://silvery.co.za/product/teen-necklace-engraved-name-flower-birthstone-necklace/ I contacted Silvery to engage them on this, extract from response (sent by a Jenine) below, this does clearly not address the issue of the misleading image used: 'Birthstones are natural materials, and their color is influenced by trace elements (for example, chromium in emeralds or iron in sapphires). As a result, when stones are cut into different sizes even from the same batch, slight variations in shade are to be expected. In addition, a birthstone size affects how light interacts with the stone. Larger stones allow light to travel through more material, increasing absorption of certain wavelengths and creating a deeper, richer appearance. Smaller stones have less depth, allowing light to pass through more easily, which can make their color appear lighter or less intense. This difference in how light is absorbed and reflected, along with natural variation, explains why the color may look slightly different depending on the size of the stone.' Note that there are TWO other complaints (in June 2025 and August 2020) that note the same misrepresentation of the birthstone in their promotional image so Silvery appear to be wilfully overlooking this issue. I have gone back to Silvery to note these complaints and will address my own to the Advertising Regulatory Board, in addition, if they do not more adequately address the issue of false advertising on this item. I'm all for supporting independent and small businesses but not if this is the outcome.
Helpful (0)
|Replies (0)JS
J S
1 reviews | Active since Sept 2025
9 Sept 2025, 16:20
FALSE ADVERTISING: presentation of birthstone v product received
I ordered the chain with both the birthstone (within the flower) and engraving on the coin (i.e., rather than separately) as a keepsake for our flower, thinking that she could wear this on another chain at a later stage, if preferred. Opted to have an amethyst (purple) stone, to feature above her name and engraving on the back with our initials and the date of the wedding. The item was prepared and delivered very efficiently, and beautifully packaged. Decided to open before giving this to the flowergirl, as Silvery had got the colour of leather wrong in a order we'd placed to have a bracelet made a few months back (which they then replaced). Unfortunately, the size of the birthstone that we selected is too small to be seen or reflected, even with light behind (that it would not have when worn). This is certainly not the way that the pendant was promoted in the image on the website where a yellow stone is used. The dimensions of the coin and stone (although not the flower) are given but the marketing/presentation of the stone is misleading, particularly for an item that is priced @ over R1,000. https://silvery.co.za/product/teen-necklace-engraved-name-flower-birthstone-necklace/ I contacted Silvery to engage them on this, extract from response (sent by a Jenine) below, this does clearly not address the issue of the misleading image used: 'Birthstones are natural materials, and their color is influenced by trace elements (for example, chromium in emeralds or iron in sapphires). As a result, when stones are cut into different sizes even from the same batch, slight variations in shade are to be expected. In addition, a birthstone size affects how light interacts with the stone. Larger stones allow light to travel through more material, increasing absorption of certain wavelengths and creating a deeper, richer appearance. Smaller stones have less depth, allowing light to pass through more easily, which can make their color appear lighter or less intense. This difference in how light is absorbed and reflected, along with natural variation, explains why the color may look slightly different depending on the size of the stone.' Note that there are TWO other complaints (in June 2025 and August 2020) that note the same misrepresentation of the birthstone in their promotional image so Silvery appear to be wilfully overlooking this issue. I have gone back to Silvery to note these complaints and will address my own to the Advertising Regulatory Board, in addition, if they do not more adequately address the issue of false advertising on this item. I'm all for supporting independent and small businesses but not if this is the outcome.
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