Paid for a service we never received

My friend & I asked Simphiwe from Simbali photography to take pictures & videos of us learning to surf recently. We paid him R500 for the hour and we only got a few pictures and no videos as he said he would send them later as his equipment was giving him problems. To date, he has not sent us our videos. I'm so disappointed in his service because I insisted on using him to give him support when I saw him at the beachfront near Ushaka; now I regret it and should've listened to my friend & used a professional!