Very unhappy, frustrated, and angry.

Title: Sani SIXT Refuses to Respond to Clear Third-Party Damage Claim – Final Demand Ignored

I am extremely disappointed in the complete lack of response and accountability from Sani SIXT Car Rental (Third Party Department) regarding a damage claim that has now been ignored for over a month.

Incident Details:

On 3 January 2026, between approximately 10:30 and 12:00, my vehicle (Isuzu Bakkie – Registration HBZ756L) was lawfully parked at Heiderand Mall in Mossel Bay when it was damaged by a SIXT rental vehicle (Registration MC 39 ZS GP, Booking Number: NZR-587258).

The driver of the SIXT vehicle left a written note admitting responsibility and confirming the vehicle was rented through SIXT.

I notified SIXT immediately and submitted a formal claim together with a repair quotation.

The Problem:

My written correspondence dated 23 January 2026 has been completely ignored.

No acknowledgement.

No feedback.

No acceptance or rejection of liability.

No settlement proposal.

I have also been informed telephonically that their “Third Party Department does not take calls.” This effectively blocks any reasonable attempt to resolve the matter amicably.

Why This Is Unacceptable:

There is clear evidence of liability. The driver admitted fault. All required documentation was submitted.

Yet SIXT has failed to engage, failed to communicate, and failed to act.

The damage to my vehicle remains unrepaired due to their inaction, causing ongoing inconvenience and risk of further deterioration.

Final Position:

I have issued a Final Letter of Demand giving SIXT 7 calendar days to:

Confirm acceptance of liability; and

Provide written authorization to proceed with repairs or confirm payment arrangements.

Failing which, I will proceed with legal action to recover:

The full cost of repairs

Additional damages suffered

Interest

Legal costs

It is extremely disappointing that a reputable brand would handle a clear third-party claim in this manner.

I urge Sani SIXT to treat this matter with the seriousness and urgency it deserves before unnecessary legal escalation follows.

Mr J.C. van Eeden Contact: 073 360 9036 / 060 579 4400