Só disappointed in Skechers!

I bought a pair of step-in Skechers and happily wore them for a few months. The one shoe started hurting my heel, and I discovered that there was a hole on the inside of the shoe. It was 3 months after I bought it that I took it back and said I want a replacement. It was send off and I was notified that I could come and pick out another pair of shoes. They did not have my previous pair in stock, also said they couldn't order it in from another store, and I had to pick something else. There was nothing I fancied, but no, they could return my money, so then I would have to pick tops or socks up to the value of R2250! Really! I thought that was pathetic customer service, after all, it was their shoes that gave in to start with! I ended up taking a pair of shoes I did not really like, plus some socks I did not really need.