No value for money

I was at their branch in 2019 Nov with my mother to get our legs waxed, the service was terrible when I got into the car and had a look at my legs there was still wax on my legs and a lot of hair patches that was still on my legs and very visible, I was so disappointed I had to go home and shave my legs due to the amount of hair still on my legs. I tried leaving a review but never went through. Extremely disappointed