Skybridge
3.6|5 reviews
DB
Darryl B
1 reviews | Active since Member
11 May 2015, 06:21
Overcharging
billing excessive amounts and on top of that billing a R480 call out fee when they are making money on the dstv extra view and explora installation. R3730 to be exact. of that R1000 was billed for a 5 minute hook up of the decoders and they left sight leaving me to call dstv and ensure the decoders were working. their rationale is they pay for courses for their staff and also pay their staff well so they must recover this. they were happy to take cash R3500 to avoid the tax man taking his share.
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Replies (76)Skybridge's replyOfficial
18 Jun 2015, 10:25Hello DBritnow,
We acknowledge your comment.
According to our records DBritnouw has used our services before and was satisfied with our workmanship, hence he returned to us. In this case, a verbal quote was given and was repeated onsite. When the team arrived, an extra job was requested which required extra time. Over and above installing the new XtraView system, we had to create 2new TV points and redesign the system with the new additions. Despite the time pressure, we accommodated the customer to the fullest.
We advise all our customers to pair their decoders at Multichoice prior because personal details must be verified before any changes can be made to the account.
It took our team about 3 hours to complete the project. The job and price was accepted and the invoice was signed onsite.
The next day on request of a discount, we offered over a 6% cash discount. The acceptance of cash payment helps to pay wages and refill petty cash.
Skybridge has been in the business for over 20years and have been accredited by Multichoice for over 18years and are considered a problem-solving team. All our equipment is hand-picked and of the highest quality and we guarantee our equipment and our workmanship
We acknowledge your comment.
According to our records DBritnouw has used our services before and was satisfied with our workmanship, hence he returned to us. In this case, a verbal quote was given and was repeated onsite. When the team arrived, an extra job was requested which required extra time. Over and above installing the new XtraView system, we had to create 2new TV points and redesign the system with the new additions. Despite the time pressure, we accommodated the customer to the fullest.
We advise all our customers to pair their decoders at Multichoice prior because personal details must be verified before any changes can be made to the account.
It took our team about 3 hours to complete the project. The job and price was accepted and the invoice was signed onsite.
The next day on request of a discount, we offered over a 6% cash discount. The acceptance of cash payment helps to pay wages and refill petty cash.
Skybridge has been in the business for over 20years and have been accredited by Multichoice for over 18years and are considered a problem-solving team. All our equipment is hand-picked and of the highest quality and we guarantee our equipment and our workmanship
Best regards,
Skybridge's reply18 Jun 2015, 10:25
Official
Hello DBritnow,
We acknowledge your comment.
According to our records DBritnouw has used our services before and was satisfied with our workmanship, hence he returned to us. In this case, a verbal quote was given and was repeated onsite. When the team arrived, an extra job was requested which required extra time. Over and above installing the new XtraView system, we had to create 2new TV points and redesign the system with the new additions. Despite the time pressure, we accommodated the customer to the fullest.
We advise all our customers to pair their decoders at Multichoice prior because personal details must be verified before any changes can be made to the account.
It took our team about 3 hours to complete the project. The job and price was accepted and the invoice was signed onsite.
The next day on request of a discount, we offered over a 6% cash discount. The acceptance of cash payment helps to pay wages and refill petty cash.
Skybridge has been in the business for over 20years and have been accredited by Multichoice for over 18years and are considered a problem-solving team. All our equipment is hand-picked and of the highest quality and we guarantee our equipment and our workmanship
We acknowledge your comment.
According to our records DBritnouw has used our services before and was satisfied with our workmanship, hence he returned to us. In this case, a verbal quote was given and was repeated onsite. When the team arrived, an extra job was requested which required extra time. Over and above installing the new XtraView system, we had to create 2new TV points and redesign the system with the new additions. Despite the time pressure, we accommodated the customer to the fullest.
We advise all our customers to pair their decoders at Multichoice prior because personal details must be verified before any changes can be made to the account.
It took our team about 3 hours to complete the project. The job and price was accepted and the invoice was signed onsite.
The next day on request of a discount, we offered over a 6% cash discount. The acceptance of cash payment helps to pay wages and refill petty cash.
Skybridge has been in the business for over 20years and have been accredited by Multichoice for over 18years and are considered a problem-solving team. All our equipment is hand-picked and of the highest quality and we guarantee our equipment and our workmanship
Best regards,