Shocking service from DSTV Agent!

I am shocked by the customer care/after sales service of this business. As an agent of Multichoice/DSTV you would expect better service. Shocking. Very quick to promise you the world over the phone and in front of customers. Twice now I have follwed the advice of this shop, and guess what, came short every time. I can appreciate the fact that I am not the only DSTV customer in South Africa, but clearly I am of no concern. Yet another night/day of pay for something that I am not getting the benefit of. Black TV screens, no DSTV.