Attacked by Melissa onwer of Silmming & Wellness Clinic Pretoria

on the 2nd of April 2019 I bought 3 vouchers Laser Liposuction from Hyperli of which I was not allowed to redeem, that cost me 447.00. on the 6th of April upon arrival at my first session I am told by Melissa the owner of the practice that the voucher can only be purchased so I showed her my payments even sent her an SMS with screenshots and said she would look into it. during the consultation I learnt the 3 sessions I had paid for were not going to be enough ,instead ended up paying an additional 5000 of which I had to pay before the session . I asked about her working hours because I travel to the south of JHB and could only make sessions during the week at 18:30 as I would heave to drive to the East of Pretoria and she advised that she was flexible as long as there was commination. I weight 59 at the begging of April and did about 6 sessions with her, I have changed my diet completely only to weight 58 by the end of April.

2nd May 2019 was the turning point for me, never in my life have I ever experienced such a terrible service, at 18:15 I was attacked and accused for being late, where as I was 15 minutes early for my appointment.

Melissa was beyond rude, shouting and telling me that she runs a business, speaking over me. I asked her to calm down and give me a chance to speak and did not want me to say a word, she went to the extent of telling my sister who has accompanied me there before for my sessions that she was not even suppose to be there waiting for me at the waiting area outside her offices.

I want a refund of my money as I cannot pay for services only to be treated with utter disrespect and zero professionalism. you cannot be client facing and behave in such a manner.