Exceptional in every single way - from order to delivery

I initially saw an ad on Facebook for a Sloom Mattress, and I was skeptical. I did some digging and found great reviews, so took the plunge and ordered my new sloom mattress. I ordered on Tuesday night at 20:30 and my mattress was delivered today, Thursday before 10:00. I am in an outlying area, so I was fully expecting to wait 5-7 business days to get my bed delivered.

My husband has had serious back operations, and we found ourselves buying a new orthopedic coil and pillow top mattress every couple of years. Our old mattress (old is relative - its probably only 3 years old at this point) has started aging prematurely, so it was on our radar to purchase a new one.

I simply cannot rate the customer service highly enough. Constant WhatsApp updates, and the fast shipping was astounding.

When we unboxed the bed, the instructions were clear and concise and once we had selected our firmness gave the bed some time to "puff up"

My husband went to test it out, and for the first time in over a month, he has been able to lie on his back, pain free. We haven't even spent a full night on the mattress yet and I am completely sold. Just the fact that he could lie down pain free was worth every cent.

We were so impressed that I immediately ordered the Mattress Topper.

The sloom team can teach a lot of companies in South Africa about customer service. The thoughtful welcome pack with clear instructions was an added bonus, especially since one reviewer said they didnt get instructions. I mean it's not rocket science but it helped in selecting the firmness.