Sent S6 edge in for repair and quite disappointing.

<p>My S6 edge plus's sim slot did not want to close after I did a sim swap on Tuesday the 3rd of January, i then decided to take it in that afternoon to Samsung's smart care center in constantia aloof JHB. The lady told me that there's the assessment fee which I was glad to pay. She also told me that id be contacted with a quote to fix the phone as the phone is out of warranty... which is surprising as the phone was bought from FNB in august 2016. Then on the 9th of January 2017 I received an email asking me to either accept or decline the quote attached and that it is quite urgent. So I opened it up and well got quite the surprise of a repair bill of R 3864. Which seems outrageous for a sim slot repair. So I replied back declining the quote and also got there the same afternoon to pick it up only having to wait 15 min because the phone was still in pieces. So I waited paid the assessment fee and left. Got home and under close inspection I picked up a few things that I know shouldn't be the way it. number one scratches on the side of the frame of the phone at the back (probably from when they opened it) but still unacceptable. The back over of the phone is not aligned with the phones frame. And a piece of paper seems to be lodged in the sim slot. Which was odd. The small crack above the speaker of the phone I know of as I caused that but the scratches at the back of the phone can't be as since I bought the phone its been in a cover to protect it.</p> <p>I'd like to know how Samsung will handle this situation as I find it quite unreasonable for the repair amount and also quite unacceptable the way I received my phone back.</p>